I have been researching new Laptops for a while (my eyes are bleeding) and all set on the Thinkpad X1 Extreme... was able to customize some options I wanted and ready to part with my money. There was a glitch in their "shopping cart" interface and I couldn't get it to go to the payment page. I tried calling Lenovo and was on hold twice for over 30 minutes. I finally was able reach them via chat. Was one of the most frustrating experiences... was like trying to teach trigonometry to a house cat. Can anyone weigh in on this? Is their customer support really this poor or was I just unlucky that day? I was really excited to be getting this machine (by far the most I have ever spent on a laptop $3600+tx USD) and if something goes wrong I want to know that they will stand behind their warranty. Any thoughts or advice from personal experience would be appreciated.