Lenovo broken hinge problem

[ricleo2]

My 16 month old Lenovo laptop has a broken hinge. What is the best way to get it repaired? Is it worth it? Lenovo chat support is useless. Thanks.

 

[chubbyfatazn]

What model? How long was your factory warranty? If warranty's still valid and it's a Thinkpad, contact IBM support - Lenovo support is useless, yeah.

Replacing hinges generally involves the following (assuming a Thinkpad):

1) Remove palmrest/keyboard/keyboard bezel; disconnect any cables running from the lid assembly to the base; unscrew the two screws holding the hinges and lid assembly to the base;
2) Pry apart the lid assembly (separate the outer cover from the display bezel)
3) Unscrew the hinges from the LCD panel
4) Replace hinges
5) Reverse steps 1-3

I've done it several times. I just order the hinges off ebay using the HMM that Lenovo provides for each of their laptops. That HMM contains detailed disassembly instructions btw. I'd say step 2 is trickiest - you don't wanna end up breaking the display bezel.

Pretty easy if you've taken apart laptops before though.

 

[Valantar]

Assuming it's out of warranty and you can get the replacement part, most Lenovo laptops have Hardware Maintenance Manuals online. Just google "Lenovo 'Model Name' HMM."

 

[RossMAN]

As chubbyfatazn asked what model?

Did you purchase it directly from Lenovo or an authorized reseller (e.g. BestBuy, Microsoft Store, Amazon)?

Did you pay for it using a Visa, MasterCard or Amex credit card?