Our former management decided to move some of our servers/services to AT&T, over the objections of our network engineer and me. We both warned them what would happen and they didn't listen to us. Want to guess who was right?
Our management fell for all the kind words, lofty statements, their "vast" resources/capabilities, and talks of "partnerships," etc. Instead, what we found was that they nickeled and dimed us to death, couldn't/wouldn't fulfill basic requests, and their left hand wouldn't talk to their right hand.
Additionally, the sheer incompetence was staggering. I built a new SP environment at one of the AT&T datacenters and my web/app servers could not talk to the backend SQL servers. OK, fine, the problem is obvious -- it was a firewall rule. They argued back and forth with me over it and claimed the firewall rules were "Fine" and it was a Sharepoint issue. After 4 or 5 weeks of this, I literally YELLED at their PM on the phone to get it fixed. Guess what the problem was? The idiots were looking at the WRONG FREAKING FIREWALL FOR 5 WEEKS. And lest you think this was an isolated incident, it was not -- I could tell story after story about these guys. Long before I had worked here, I had sworn off AT&T due to lies and exceptionally poor residential customer service, but I can now guarantee that they will never see a dime of my business in a professional setting either if I have any say in it.
OP, good luck. I wish I could find a way out of IT too.
I cancelled my AT&T land-line, they kept sending people to the house calling it a "courtesy" call, trying to get me to switch over from TW to their cable service, then the guy gets an attitude after I refuse to switch, F that, next day I cancelled my AT&T land-line and just use my cell now.
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