LCD Does Not Come Out of Standby

[jamesbond007]

Hey guys! I recently built a new computer for a client using a MSI K8N Neo Platinum motherboard, X2 3800+, 1GB RAM, and an eVGA 6800GS PCI-Express videocard. He says his monitor doesn't come out of standby after 20 or so minutes. He has a Samsung 940B connected to the 6800GS through DVI. I installed the latest WHQL Forceware video drivers last night.

The only way to get around this as of now is to set the monitor to not go into standby in the Power Options in Windows Control panel and then to have him manually turn off the monitor. That has seemed to work thus far.

I have experienced this myself, but it's only happened a handful of times over the past year. Seeing as his machine is a business computer, data integrity and uptime is key and this is unacceptable.

Has anyone heard of this problem or know a fix for it? Come to think of it, I never installed the drivers for the monitor (his says Plug and Play Monitor), but I don't think that should have an adverse affect.

Any insight or things to try that could resolve this problem are greatly appreciated.

Thanks,
~Travis

 

[xtknight]

Is the monitor set to go to the right input on startup? Set it to automatic input in the OSD (on screen display) options and that should resolve the issue.

 

[jamesbond007]

I can't say I remember seeing that in the OSD, but I can check it out. Regardless, if it's having troubles finding the input, toggling the input button should fix the issue, if that were the problem. It's like there's no output from the videocard. The OSD automatically switches between analog and digital anyways while searching for a signal.

I know my 1704FPT doesn't have that option and it still does it. I'm thinking it is some kind of driver issue.

 

[jamesbond007]

Up for the morning crowd...

 

[jamesbond007]

Anyone!?

 

[jamesbond007]

And then??

 

[Matthias99]

Originally posted by: jamesbond007
And then??

No solution, but... does it work if you run the LCD over VGA? Do other LCD monitors do the same thing on this system? If so, maybe it's a problem with the video card.

 

[jamesbond007]

Thanks for the reply-

I'm going there next week again (as it's a 30 minute drive from where I am) and will test out the VGA route. I had him pick up a DVI cable simply because I have read it's better for gaming, high resolutions, and image quality. I personally see a difference on my 17" 1704FPT between the two connections on the same video card, so I'm positive DVI is clearer...

If the issue goes away by using an analog connection instead, I'm not sure what to tell the guy. I mean, hell, it has happened to me a couple times before even. This issue seems so weird that I don't know where to even begin. What I mean is if it could be a driver issue or something that doesn't send a proper/strong enough 'wake-up' signal to the LCD panel.

EDIT: I talked with one of my friends who ran into a similar issue at work. A bunch of Dell Optiplex systems wouldn't function in the same manner - the LCD panels would not wake up. Turns out there were bad capacitors on the videocard portion of the computers. (bad internally, something you couldn't physically see) Being they had integrated video, his company had to send in all of the towers to get new motherboards put in. =/

 

[imported_Cript]

are you sure the computer is actually running (stable i mean, not the obvious)? i had this problem when i turned off my monitor when i left the computer and the screen going to standby after i return and turn it on. i thought it was a power option. turned out to be unstable memory (motherboard overclocking it by default, abit ic7-g)and that my computer had actually crashed. it was a really weird problem because it would only happen, randomly, if i turned off my monitor for extended periods of time. it never crashed when i was using it.

a quick easy test is to see if hitting caps/scroll lock lights up the keyboard led.

 

[jamesbond007]

Originally posted by: Cript
are you sure the computer is actually running (stable i mean, not the obvious)? i had this problem when i turned off my monitor when i left the computer and the screen going to standby after i return and turn it on. i thought it was a power option. turned out to be unstable memory (motherboard overclocking it by default, abit ic7-g)and that my computer had actually crashed. it was a really weird problem because it would only happen, randomly, if i turned off my monitor for extended periods of time. it never crashed when i was using it.

a quick easy test is to see if hitting caps/scroll lock lights up the keyboard led.

Yep, I had him do the Caps lock test over the phone. I was able to instruct him to use the window key, U key to turn off the machine and then R to restart it and it did it just fine, so that's not an issue.

I'm thinking about resetting the BIOS and starting that stuff over. I'm hoping he didn't change any of those overclocking settings. >_<

 

[Todd33]

Maybe it's like my problem. The nv4.dll crashes after standby, so the computer is running but nothing shows up on the monitor. Once ina while I get a black and white half screen and can see the error. as far as I can tell from searching around the nvidia drivers are buggy and their is no fix.

 

[Aries64]

Originally posted by: jamesbond007
Hey guys! I recently built a new computer for a client using a MSI K8N Neo Platinum motherboard, X2 3800+, 1GB RAM, and an eVGA 6800GS PCI-Express videocard. He says his monitor doesn't come out of standby after 20 or so minutes. He has a Samsung 940B connected to the 6800GS through DVI. I installed the latest WHQL Forceware video drivers last night.

The only way to get around this as of now is to set the monitor to not go into standby in the Power Options in Windows Control panel and then to have him manually turn off the monitor. That has seemed to work thus far.

I have experienced this myself, but it's only happened a handful of times over the past year. Seeing as his machine is a business computer, data integrity and uptime is key and this is unacceptable.

Has anyone heard of this problem or know a fix for it? Come to think of it, I never installed the drivers for the monitor (his says Plug and Play Monitor), but I don't think that should have an adverse affect.

Any insight or things to try that could resolve this problem are greatly appreciated.

Thanks,
~Travis

Since you built the client's system with an X2 3800+ (S939) you must be using a K8N Neo2 Platinum, not a K8N Neo Platinum (S754). OK, nitpicking over.

I have a question for you - when you client "says his monitor doesn't come out of standby after 20 or so minutes" how is he trying to "wake-up" the system? Tapping keys on the keyboard? Shaking the mouse?

If this is what he is doing, did you:

(1) Go into the "Wake Up Event Activity" Menu in the BIOS? If so, did you...
(2) Enable "Resume S3 by PS/2 Keyboard" and "Resume S3 by PS/2 Mouse"?

If you didn't enable these in the BIOS his system will not come out of "Standby".

 

[jamesbond007]

Aries64, it's a K8N Neo4 Platinum. (Socket 939) I never changed anything from the default in the BIOS. Considering I built two nearly identical machines (different RAM sizes and different HDD quantities) and the other one is working tip-top, it's hard to say that they are anything but the default options in the BIOS.

Todd33, how were you able to see the error? It would explain why my machine never did it until the later part of last year. (when I updated my nVIDIA drivers)

 

[Aries64]

Originally posted by: jamesbond007
Aries64, it's a K8N Neo4 Platinum. (Socket 939) I never changed anything from the default in the BIOS. Considering I built two nearly identical machines (different RAM sizes and different HDD quantities) and the other one is working tip-top, it's hard to say that they are anything but the default options in the BIOS.

OK, I forgot about the Neo4 ( I see a lot of people saying K8N Neo [S754] when they are talking about a S939 K8N Neo2).

Anyway, on the K8N Neo4 PE (like the K8N Neo2 PE, of which I also own two) the "wake-up" options are not enabled in the BIOS by default. Therefore, if neither you, your client, or someone else has enabled the proper Wake Up Activity settings in the BIOS this would logically by the reason why your client's system will not come out of "Standby".

Like I said before, if the client is trying to bring the system out of Standby by shaking the mouse or tapping a keys(s) on the keyboard if you didn't enable these in the BIOS his system will not come out of "Standby". Next time you are down there, go into the BIOS > Power Management Setup > ACPI > Wake Up Event Activity > Resume S3 by PS/2 Keyboard and Resume S3 by PS/2 Mouse. That should do the trick.

Likewise, if he is trying to bring the system out of Standby by sending info through a network, if he is connected to the network through one or both of the GB LAN connections on the mobo he will have to enable "Resume S3 by PCI Device PME#" option in the same ACPI section of the BIOS. (The LANs' both reside on the PCI bus', one on the PCI Express bus, the other on the (32-bit) PCI bus.

 

[jamesbond007]

Aries64, thanks for your help thus far. I am going there in 15 minutes and am saving your message to my Palm Pilot and will give it a go. Geez, I hope this will fix it!

Wish me luck!

 

[Aries64]

Originally posted by: jamesbond007
Aries64, thanks for your help thus far. I am going there in 15 minutes and am saving your message to my Palm Pilot and will give it a go. Geez, I hope this will fix it!

Wish me luck!

Good Luck!

 

[jamesbond007]

Yay! That did the trick. I wouldn't have though of looking in the BIOS to power on the videocard/LCD, since I figured the BIOS mainly controls the system standby and power, not the LCD/video.

Case closed! :beer: on the house!

 

[Aries64]

Originally posted by: jamesbond007
Yay! That did the trick. I wouldn't have though of looking in the BIOS to power on the videocard/LCD, since I figured the BIOS mainly controls the system standby and power, not the LCD/video.

Case closed! :beer: on the house!

Glad I could help. Cheers!