Laptop won't recognise my smart phone

[walrus]

I have a Asus X602C that won't recognize my Nexus 5 when I plug it into the USSB 2 or 3 ports anymore, it did connect in the past. When I plug it into my son's desktop it recognizes it. I use the Asus supplied cable. It does charge the phone. I'm using Windows 10 My USB wireless mouse and external DVD drive work fine

 

[Ketchup]

What OS? Any driver updates (and don't forget to check for any through Windows Update as well)?

 

[walrus]

Windows 10, Auto updates regularly I looked for a USB driver and couldn't find one.

 

[Ketchup]

Do you get a charm when you plug the device in? And if so, do you see the device listed in device manager (under USB controllers)?

 

[Ketchup]

Hmm, I am interested if the device is in device manager. But if it is any comfort, you are not alone:
https://www.reddit.com/r/Nexus5/comments/3fdsri/help_windows_10_laptop_wont_mount_the_nexus_5_as/
https://www.reddit.com/r/Nexus5/comments/3g24m4/windows_10_not_recognizing_nexus_5_in_file/
http://www.androidauthority.com/com...5-not-recognised-by-windows-10-via-usb.25652/

And the list goes on...

 

[walrus]

nothing pings, the phone lights up but that's all. It doesn't show up in device manager.

 

[digitalcurosity]

When i had Win7Pro on my ASUS G73JH it would not accept my Samsung Galaxy III Phone. Now with Win10 it will accept both the Samsung Galaxy III and my Apple iPhone6.

 

[Ketchup]

nothing pings, the phone lights up but that's all. It doesn't show up in device manager.

Oh well. Maybe Microsoft will release a software update for this, or you can find a solution on another forum, such as the ones I linked.

 

[QuietDad]

Try a different USB cable. http://www.androidauthority.com/com...5-not-recognised-by-windows-10-via-usb.25652/

 

[TechWiz365]

Are you sure that your USB cable is still in good and working condition? Are there any drivers that you need to install for your PC to recognize your phone?

 

[JackTheB]

So here is a list:
- check your cable (you did at son's laptop)
- update drivers: windows update and drivers for USB ports
- check for in device manager if your USB port ( connected device is on the list )
- reinstall all related drivers
- try a different usb port

 

[QuietDad]

Make sure your phone is set to connect to a computer. My Droid nneds to be set on "data transfer mode" in the settings

 

[Zahid Iqbal]

Just download driver of smartphone and install on laptop