ArchAngel777
Diamond Member
Running a Windows 2003 Server. Running a Firewall to the server, which has two NICs, one for Internet and one configured for LAN. Ports forwarded properly. Actually, this information isn't really pertinent to the issue. Thought I would just give it anyway.
Anyway, this particular user is unable to remote (RDP) to her machine at work from her home wireless setup from comcast. She can ping and resolve the correct IP, but cannot connect to her machine from work. She can connect from many other wireless sources. It used to work up until 1 week ago and now will no longer work. It still works at two other confirmed localtions. So the issue at this point is pinpointed to her home network, and not her laptop or the server. I am unable to go on site to her house and was curious if anyone had any ideas. I had her reset her comcast router and tried again, still failed.
The server is NOT set to reject any IP Range, so I know that is not the issue and I can ping it fine.
Again, same laptop, different wireless network and it connects fine. She goes home, tries to RDP into her machine, says it cannot connect. Bummer... Used to work and no longer does. I am sure if I went on site I could zero in on the issue, but since I am here at work, I am fishing for ideas. Also, she cannot run VNC on her network either to another destination, which implies to me that something is blocking her outbound requests. Ports I verified that are affect so far are (777,778,3389,5900). 777 and 778 are ports I created to forward to the server to receive on the 777 and 778 and send on the 3389 to the local LAN IP's.
Anyway, this particular user is unable to remote (RDP) to her machine at work from her home wireless setup from comcast. She can ping and resolve the correct IP, but cannot connect to her machine from work. She can connect from many other wireless sources. It used to work up until 1 week ago and now will no longer work. It still works at two other confirmed localtions. So the issue at this point is pinpointed to her home network, and not her laptop or the server. I am unable to go on site to her house and was curious if anyone had any ideas. I had her reset her comcast router and tried again, still failed.
The server is NOT set to reject any IP Range, so I know that is not the issue and I can ping it fine.
Again, same laptop, different wireless network and it connects fine. She goes home, tries to RDP into her machine, says it cannot connect. Bummer... Used to work and no longer does. I am sure if I went on site I could zero in on the issue, but since I am here at work, I am fishing for ideas. Also, she cannot run VNC on her network either to another destination, which implies to me that something is blocking her outbound requests. Ports I verified that are affect so far are (777,778,3389,5900). 777 and 778 are ports I created to forward to the server to receive on the 777 and 778 and send on the 3389 to the local LAN IP's.
