Laptop Stuck Key Error

Discussion in 'Computer Help' started by phatTweaker, Nov 20, 2012.

  1. phatTweaker

    phatTweaker Senior member

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    Hello,

    When powering on I get this error
    "Error
    0210: Stuck Key 3E
    Press <F1> to Setup"

    I press F1 to enter setup then press Esc and the laptop boots up fine and seems to work ok.

    The laptop is a ThinkPad Edge 0301J9U that I bought off of my nephew. He said he had dropped it once and the only damage he noticed was that when using headphones sound only came out of one side.

    The laptop worked good for the first 2 days after I bought it, but then the keyboard error started.

    Given that the laptop has been dropped do you think it is a motherboard issue or maybe the keyboard just needs replaced?

    thanks
     
  2. cl-scott

    cl-scott ASUS Support

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    Honestly, I'd start by just reseating the keyboard cable to the motherboard. If the unit was dropped, it seems highly plausible that it could have knocked that cable slightly loose. Next step would be replacing the keyboard given that odds are replacing the motherboard won't be cost effective. So if the cable reseat doesn't do it, and the keyboard replacement also doesn't do it, then you'd probably want to just cut your losses and either live with the issue or get a new laptop.
     
  3. phatTweaker

    phatTweaker Senior member

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    thanks for the reply.
    I tried ur suggestion of taking the keyboard out and reseating the keyboard cables but it didn't help.
    Next step I guess is replacing the keyboard.

    If a key was stuck on the keyboard wouldn't it repeatedly be typing the same character over and over? (which it's not)

    thanks
     
  4. Steltek

    Steltek Golden Member

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    Not necessarily. The rubber dome under the key could simply be damaged and shorting out.
     
  5. cl-scott

    cl-scott ASUS Support

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    When we're dealing with drop damage, you never really know. There could be a lot of things going on. So, I would escalate to the keyboard replacement, since that is a fairly reasonable cost to eat if it doesn't end up solving the problem.
     
  6. phatTweaker

    phatTweaker Senior member

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    Where's the best place to buy a replacement keyboard?

    With the holidays upon us I am trying to save every dime I can, so I checked out ebay in hopes of finding a cheap used keyboard, but they are like $45 and up.

    Also I noticed they make a illuminated keyboard for my model of laptop. Could I upgrade to the illuminated version or do I need to stick to the same part number as the original?

    thanks
     
  7. cl-scott

    cl-scott ASUS Support

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    At this point we're getting outside of my depth. If it were an Asus laptop I could probably help track down a keyboard for it, and from some past experience working with Dell I could probably even help with that. Lenovo is something I can't really help you with however. Sorry.