My service center was supposed to become a service center for Safeware, but I have only seen one unit come in under the safeware warranty. From that one unit, it seems like they do a good job of honoring their warranty (someone dropped thier laptop in this one case). I haven't looked into their prices, but I heard they were reasonable and I was told that they are based on the value of the item you are covering. It will take longer to get repaired as opposed to a manufacturer's "no-fault" warranty because you have to fill out an affidavit explaining what happened and then wait for them to approve it (should be 1-2 days for approval). I would say repair should take about 4-5 days longer than average to repair.