Black Friday 2005 - I bought an Acer notebook from CUSA. About a month later, I had it sitting on the floor next to my bed and I inadvertently knocked a glass of Sunny D on to it. I quickly copied data to my desktop PC as the notebook started to flake out. I cleaned it up the best I could and packed it back in the box.
I bought the extended warranty through CUSA which included display repair/replacement, so my wife took the unit to CUSA to check out. They advise that there is signs of spillage, so they deny any repairs. Okay, I expected that...no problem.
A few weeks later, I take the laptop out of the box and it powers up fine. No problems at all, other than a few sticky keys, etc. (Yes, it was sticky from the sunny-d, wiseguys....) I used some rubbing alcohol & q-tips to clean the thing up a bit more, and all was great.
Fast Forward: November 2006, about a week before Thanksgiving. I came home from work, logged into the laptop and started surfing the web. After a few mins, I realize that the system tray icon is showing I am on battery power. I check the cable to make sure it is still connected at the power strip and at the brick, and all connections are secure. I unplug the cable from the back of the laptop and plug it back in without a change in status. I investigate further, and realize that the "pin" inside the notebook power slot has broken so that the adapter no longer is feeding power to the device.
My wife takes the notebook to CUSA, and they indicte it is still under mfr warranty--they send it to Acer for repair. After a couple of week at Acer, Acer advises that the device shows signs of spillage and deny the warranty claim. Even though the situations are completely unrelated, they refuse to fix the faulty part. (In this case, apparently a mobo replacement is in order)
They ship the laptop back to my home, but the power cables to CUSA. (WTF?)
I figure I'll take the unit apart and see if I can solder the piece, or see if one of my friends is comfortable making board-level repairs. I check the notebook out and realize the broken piece is nowehere to be found. At this point, I am stuck. I can not attempt to repair the notebook myself because Acer did not return the broken piece. Acer is not honoring the warranty. My device, if I have a charged battery, will work fine, but I have no way to charge it. Anyone have any advise on how to get this issue resolved?
CLIFFS:
1. spilled juice on laptop after a few weeks of ownership
2. after drying out, laptop works perfectly
3. Laptop power connector, while within 1 year warranty (approx. 11 months old), breaks
4. Acer refuses warranty repair because of previous spillage, even though requested repair is not related to spillage at all.
5. Acer returns laptop MINUS broken piece that was inside device.
6. Unable to perform board-level repair without missing piece.
7. How can I get Acer to honor warranty?
EDIT: this issue has been ongoing for over 2 months now.
I bought the extended warranty through CUSA which included display repair/replacement, so my wife took the unit to CUSA to check out. They advise that there is signs of spillage, so they deny any repairs. Okay, I expected that...no problem.
A few weeks later, I take the laptop out of the box and it powers up fine. No problems at all, other than a few sticky keys, etc. (Yes, it was sticky from the sunny-d, wiseguys....) I used some rubbing alcohol & q-tips to clean the thing up a bit more, and all was great.
Fast Forward: November 2006, about a week before Thanksgiving. I came home from work, logged into the laptop and started surfing the web. After a few mins, I realize that the system tray icon is showing I am on battery power. I check the cable to make sure it is still connected at the power strip and at the brick, and all connections are secure. I unplug the cable from the back of the laptop and plug it back in without a change in status. I investigate further, and realize that the "pin" inside the notebook power slot has broken so that the adapter no longer is feeding power to the device.
My wife takes the notebook to CUSA, and they indicte it is still under mfr warranty--they send it to Acer for repair. After a couple of week at Acer, Acer advises that the device shows signs of spillage and deny the warranty claim. Even though the situations are completely unrelated, they refuse to fix the faulty part. (In this case, apparently a mobo replacement is in order)
They ship the laptop back to my home, but the power cables to CUSA. (WTF?)
I figure I'll take the unit apart and see if I can solder the piece, or see if one of my friends is comfortable making board-level repairs. I check the notebook out and realize the broken piece is nowehere to be found. At this point, I am stuck. I can not attempt to repair the notebook myself because Acer did not return the broken piece. Acer is not honoring the warranty. My device, if I have a charged battery, will work fine, but I have no way to charge it. Anyone have any advise on how to get this issue resolved?
CLIFFS:
1. spilled juice on laptop after a few weeks of ownership
2. after drying out, laptop works perfectly
3. Laptop power connector, while within 1 year warranty (approx. 11 months old), breaks
4. Acer refuses warranty repair because of previous spillage, even though requested repair is not related to spillage at all.
5. Acer returns laptop MINUS broken piece that was inside device.
6. Unable to perform board-level repair without missing piece.
7. How can I get Acer to honor warranty?
EDIT: this issue has been ongoing for over 2 months now.
