• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Kudos to EA/Bioware

runzwithsizorz

runzwithsizorz

Diamond Member
My opinion...I despise DRM schemes and having to negotiate 3 (Origin) entities to play a game. However, their customer support is excellent. I messed up ME 2 and had all sorts of problems. (Details not important)
Must have spent 10 plus hours with on line chat getting the game working condition again. The advice saved the game and was a definite learning experience. :awe:
I will admit this is my first experience with downloading games from Origin (ME1-ME3 AND DAO)and figuring out Cerberus and all that. However, the live chat sessions were extremely helpful and the person on the other end never lost patience with my questions.

The Wife
 
Sadly I have the opposite experience with Origin support. I got Crysis 3 with AMD GPU back in days, played it a bit and forgot about it for a bit over year. The game was gone from my library, it still is installed to my HDD though, and the serial key was ofcourse already used. EA support didn't help me at all.

Next time I need/want EA game I "buy" it. I know not everyone agrees but to me it is perfectly fine to steal from thieves.
 
Last edited:
runzwithsizorz said:
My opinion...I despise DRM schemes and having to negotiate 3 (Origin) entities to play a game. However, their customer support is excellent. I messed up ME 2 and had all sorts of problems. (Details not important)

The Wife
Click to expand...

The game was trying to save you the disappointment of playing ME2.
 
nakedfrog said:
The game was trying to save you the disappointment of playing ME2.
Click to expand...

It's not a disappointment in any measure. Even the whiniest PC bitch would still give it a 7/10.

Fortunately i've been spared Origin's support. I just avoid Origin altogether. I am still bruised by pre-ordering Sim City....
 
I don't buy games from EA/bioware anymore. Buy is the key word here. This of course means I have very good friends that gift me copies of the game :ninja:.
 
runzwithsizorz said:
My opinion...I despise DRM schemes and having to negotiate 3 (Origin) entities to play a game. However, their customer support is excellent. I messed up ME 2 and had all sorts of problems. (Details not important)
Must have spent 10 plus hours with on line chat getting the game working condition again. The advice saved the game and was a definite learning experience. :awe:
I will admit this is my first experience with downloading games from Origin (ME1-ME3 AND DAO)and figuring out Cerberus and all that. However, the live chat sessions were extremely helpful and the person on the other end never lost patience with my questions.

The Wife
Click to expand...

"customer support is excellent"
"I messed up ME 2 and had all sorts of problems."
"spent 10 plus hours with on line chat getting the game working condition again"

Kudos to EA he says 😵
 
Just to be clear... SHE says: The 10 hrs were spaced over a week and consisted of five separate questions/ problems. As I said, I created the problem(s). I can only compare with other game developers that offered no help at all.

The Wife
 
At least you can get ahold of someone on Origin. Try doing that with Steam. If it's not automated, you won't get answers.
 
I just call them, had a problem with an account that got hacked. They fixed it extremely fast and even comped me a game (Deadspace 3) for my time.

Steam is the epitome of bad customer service...they don't even have any (debatable if that is better than the Comcast approach though...).
 
While I bad mouth EA often I have said before and will say again that EA has very good customer support (from my personal experience). Gog also has very good customer support. Steam on the other hand has amazingly bad customer support; worse in industry (though ubi soft often tries to be worse). I often think it is time to find an alternative to steam when I have to deal with their errors.
 
My experience with Live support has been excellent,surprising quick on a refund i asked for on Crysis 2 cause i ordered 3 but got 2 somehow.They refunded me so quickly and rightfully so cause the game was on sale for $20 and i said if i get my refund and Crysis 3 goes back over $20 i'm not buying it.
 
Its easy to bad mouth EA; but they've always handled issues when I've had them with Origin; *only a couple times* They had a refund policy in place long before Steam was forced by the EU courts to offer one......*of course its only on their games; which EA does need to fix*

Customer service on steam doesn't exist; or at times so bad almost makes Comcast/Ubisoft's look good......
 
That reminds me. They still haven't called me back or fixed my kids Plants vs Zombie Garden Warfare games. It crashes as soon as they pick a character to play. Reproduced on three computers at my house that play it fine on my Origin account. And, EA reproduced it on their test computers when using one of my kid's account, but still no fix. The case has been open for months and is supposedly sitting with their top tier techs who neither you nor their lower techs can talk to. Not sure why no one can talk to the top tier techs, but I don't plan to every buy from them again.
 
el-Capitan said:
It's not a disappointment in any measure. Even the whiniest PC bitch would still give it a 7/10.

Fortunately i've been spared Origin's support. I just avoid Origin altogether. I am still bruised by pre-ordering Sim City....
Click to expand...

I disagree. I loved the first ME, stopped playing ME2 after 8-10 hours.
 
Is Mass Effect 2/3 that bad? I played the first one and was really underwhelmed by it. I was told ME2 is much better and I should pick it up.
 
deanx0r said:
Is Mass Effect 2/3 that bad? I played the first one and was really underwhelmed by it. I was told ME2 is much better and I should pick it up.
Click to expand...

In my opinion, ME1 was a very good game, ME2 was technically improved but had a less engaging story, and ME3 was the most devastatingly disappointing game that I have ever played. 120 hours of gameplay and expectations crushed in 10 minutes by the worst ending I have ever experienced. In fact, any time a game or other event has a disappointing ending, my friend and I just say "kind of Mass Effectish wasnt it".
 
deanx0r said:
Is Mass Effect 2/3 that bad? I played the first one and was really underwhelmed by it. I was told ME2 is much better and I should pick it up.
Click to expand...

No, they weren't. If you disliked ME1 there's actually a fair chance you'll like ME2, it changed things up a lot.

frozentundra123456 said:
In my opinion, ME1 was a very good game, ME2 was technically improved but had a less engaging story, and ME3 was the most devastatingly disappointing game that I have ever played. 120 hours of gameplay and expectations crushed in 10 minutes by the worst ending I have ever experienced. In fact, any time a game or other event has a disappointing ending, my friend and I just say "kind of Mass Effectish wasnt it".
Click to expand...


To their credit they did go back and address a lot of the issues players had with the ending with free DLC. Also the Leviathan DLC adds some foreshadowing which really should have been in the main game.
 
frozentundra123456 said:
In my opinion, ME1 was a very good game, ME2 was technically improved but had a less engaging story, and ME3 was the most devastatingly disappointing game that I have ever played. 120 hours of gameplay and expectations crushed in 10 minutes by the worst ending I have ever experienced. In fact, any time a game or other event has a disappointing ending, my friend and I just say "kind of Mass Effectish wasnt it".
Click to expand...

lol that bad? I was thinking of playing ME3 or AC3 but comments don't seem to be encouraging for both of those sequels.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top