I frequently see notes castigating and knocking hardware vendors, so I would like to praise American Power Conversion (APC) for really standing behind their product.
Last week, I bought a UPS unit by APC, the BX1000G. It was exactly what I wanted to replace an old 900 VA model. This was 1000 VA with 6 protected plugs and 6 surge only plugs.
I brought it home and connected it up. It seemed to work perfectly. But, 24 hours later, it started a series of 3 beeps about avery 35 seconds along with a flashing AVR notice. Nothing I could do would fix it.
I called APC tech support and soon had a nice young lady named Bernadette on the phone. She spent about 25 minutes with me trying all sorts of possible fixes. None worked. She put me on hold about 3 minutes and came back saying, "I am sending you a replacement unit. By email you will receive a pre-paid shipping ticket for sending the defective unit. Do not send the RMA unit until after you receive the replacement."
What could be fairer! I soon had an email tracking number for the new unit, and it arrived three days later by FedEx.
I connected the new unit and it has been perfect. I boxed the old unit and put it in the shipping box they sent, and delivered it to UPS as indicated. It was received and shipped without question.
I must say, I have never received support like this from any one and can only praise APC and in particular, Bernadette. This is what support should be.
Kudos to APC!
Last week, I bought a UPS unit by APC, the BX1000G. It was exactly what I wanted to replace an old 900 VA model. This was 1000 VA with 6 protected plugs and 6 surge only plugs.
I brought it home and connected it up. It seemed to work perfectly. But, 24 hours later, it started a series of 3 beeps about avery 35 seconds along with a flashing AVR notice. Nothing I could do would fix it.
I called APC tech support and soon had a nice young lady named Bernadette on the phone. She spent about 25 minutes with me trying all sorts of possible fixes. None worked. She put me on hold about 3 minutes and came back saying, "I am sending you a replacement unit. By email you will receive a pre-paid shipping ticket for sending the defective unit. Do not send the RMA unit until after you receive the replacement."
What could be fairer! I soon had an email tracking number for the new unit, and it arrived three days later by FedEx.
I connected the new unit and it has been perfect. I boxed the old unit and put it in the shipping box they sent, and delivered it to UPS as indicated. It was received and shipped without question.
I must say, I have never received support like this from any one and can only praise APC and in particular, Bernadette. This is what support should be.
Kudos to APC!
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