This is just a rant but before I begin, let me say it wasn't my choice to buy Gateways this year. Some higher up decides to save the company money and voila...fodder for a new topic.
So we're just now pulling the new ones out of the box and getting them out on the floor. Out of the first 20 I have 2 with broken PSU's. I call it in, get a replacement part...except they send me a new PSU with no SATA plug. Ugh. Call back make sure the next guy understands SATA plugs are really necessary.
So then I start looking for a return shipping label. Can't find one; figure they've forgotten to include it. Call Gateway back and they tell me their policy is to give me an RMA number and then I take that and the package to the FedEx store where they print the label. To send a driver to my door is $15. Que?
This is a steaming pile of garbage. They send me the wrong part and now I have to get in my car, drive to the FedEx place, and then wait while they print my shipping label? Do they plan to send me a check each month for gas mileage?
Venting helps, I guess, but what a stupid policy...
Cliffs:
1. Some higher up decides to buy Gateways
2. Some are broken out of the box.
3. I have to drive replacement parts to the FedEx store or pay $15 to have someone pick it up at my office.
So we're just now pulling the new ones out of the box and getting them out on the floor. Out of the first 20 I have 2 with broken PSU's. I call it in, get a replacement part...except they send me a new PSU with no SATA plug. Ugh. Call back make sure the next guy understands SATA plugs are really necessary.
So then I start looking for a return shipping label. Can't find one; figure they've forgotten to include it. Call Gateway back and they tell me their policy is to give me an RMA number and then I take that and the package to the FedEx store where they print the label. To send a driver to my door is $15. Que?
This is a steaming pile of garbage. They send me the wrong part and now I have to get in my car, drive to the FedEx place, and then wait while they print my shipping label? Do they plan to send me a check each month for gas mileage?
Venting helps, I guess, but what a stupid policy...
Cliffs:
1. Some higher up decides to buy Gateways
2. Some are broken out of the box.
3. I have to drive replacement parts to the FedEx store or pay $15 to have someone pick it up at my office.
Sorry to hear about this, but what can you do?
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