Kinda Lame

[Sniper82]

Well Maxtor RMA'ed my HDD which was manufactured in oct 2003. Wasnt sure how much warranty it had left(prob not much). But they sent me a HDD that was manufactured in Aug 2002. Wonder if they just replace bad drives with all new components? Also the warranty is only good till Dec of this year which kinda sucks. Only 7 months.

Owell at least they RMA'ed it.

 

[SoylentGreen]

Go to maxtor and fill out an RMA.

 

[EagleKeeper]

Originally posted by: ^Sniper^
Ok I had my PSU throw sparks and smoke. Now I think it took my 80gb wih it because a chip and a couple components around it showed burnt marks. Will Maxtor stand behind this or am I $H!T out of luck? Its under warranty but I ain't sure if they stand behind their stuff regardless.

Maxtor has NEVER given me any grief on any drives returned when under warranty.

Fire up their RMA system and send it back.

 

[Kelvrick]

They've never given me a hard time before.

What everyone needs to figure out though, is how to get them to replace one no longer under warranty. I got a drive that died but it went up in January. Looks like I have a very heavy paperweight and a pretty powerful magnet.

 

[zixxer]

I'm never buying another maxtor.

I've had a ton fail lately; the latest was within my ORIGINAL drives 3 year warranty... but it's been two years since I recieved the RMA (should have one year left)

I was told that replacement drives have one year warranty's; and that if I could produce the original sku/serial or a copy of the top of the original drive they could rma it.

HTF am I supposed to do that w/ a drive that is in THEIR possession??

 

[CChaos]

I bought a 120Gb Maxtor for $120 - $60 MIR from Staples around President's day. I had time for 5 weeks to go by, the drive to fail, and a refurb to arrive before I saw the rebate. I'm not exactly overjoyed to have a refurb instead of a 2 month old drive with ~3 more years of warranty. Ah well, c'est la vie.

 

[Sniper82]

Is there a way to clean the drive before I send it back and it not powering up? Or does Maxtor not look at whats on RMA'ed stuff? Would a magnet from a older HDD be powerful enough to run over it to clean it?

 

[Ness]

I wouldn't worry about them looking at it. I doubt they have the time to get a drive repaired, go snooping around in people's old files and then care.

They probably just pop them in a machine and format away... if they don't just replace the platters entirely.

 

[Sniper82]

Anyone know for sure. I have some personal info and stuff thats on there. Any methods just to make sure?

 

[dc]

hiding the incriminating files. heh. i'm gonna send back my 200gb loaded with my jpop/mm files.

 

[Sniper82]

whats jpop/mm files? Does anyone know for sure if they even bother looking?

 

[Sniper82]

Well they RMA'ed it anyway