Keep getting Blue screen

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Heusen77

Member
Dec 19, 2005
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I have an ATI Radeon HD 3870 video card and it seems something is wrong. When I turn on my pc i am getting these red lines running vertically on the screen and they are flickering. After it gets to the windows icon showing windows is loading it sticks and then I get the blue screen saying my video driver is not responding or taking to long to respond or if I have installed new hardware check it. The system would fully load sometimes but after a while i get the flickering lines and then the blue screen. If it loads after a few attempts it would say my video drivers are not responding or something of the sort.

Does anyone know the cause of this issue?


thanks
 
busydude

busydude

Diamond Member
Feb 5, 2010
8,793
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Looks like your video card is failing. Do you have a backup card/IGP, to isolate the problem?
 
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Heusen77

Member
Dec 19, 2005
176
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thanks for your reply...i'm not sure what u mean by an IGP (isolate the problem?) and I dont have a backup...i'll probably have to get a new card then?
 
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Rifter

Lifer
Oct 9, 1999
11,522
751
126
he ment onboard video(Intergrated graphics processor)

So you can test.


Also did you just download the MS ati drivers from windows update? my dad did yesterday and it hosed his video card, had to boot into safe mode and uninstall the driver and install a real non MS ati driver to solve the problem.
 
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Heusen77

Member
Dec 19, 2005
176
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oh, cool...i would test via the IGP...i actually was running a 64bit version of windows xp (no video card issues) but i realised a number of my programs wont work so i changed to windows 7 32 bit. I am currently using a windows 7 32 bit 7x Dark Deluxe v3.1.

I actually downloaded the drivers from the ATI website but that didnt help so i am wondering if the drivers are conflicting with my current OS, or the card is actually going...

thanks
 
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Heusen77

Member
Dec 19, 2005
176
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i was trying to fine the problem but now the comp only loads windows 7 in safe mode...does this mean my video card really is dying or dead now?
 
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betasub

Platinum Member
Mar 22, 2006
2,677
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Have you tried uninstalling (& deleting!) the video drivers while in safe mode? When Windows restarts, it should install the basic default video driver. If your video card can handle this, you can then try & install the correct ATI graphics drivers. Of course, if it can't load with even the basic default video driver, it is a good bet the card has failed.
 
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Heusen77

Member
Dec 19, 2005
176
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0
betasub said:
Have you tried uninstalling (& deleting!) the video drivers while in safe mode? When Windows restarts, it should install the basic default video driver. If your video card can handle this, you can then try & install the correct ATI graphics drivers. Of course, if it can't load with even the basic default video driver, it is a good bet the card has failed.
Click to expand...

hmmm, very interesting....i'll try this and see what happens


thanks

i deleted the drivers and load the system as normal...it load windows and proceeded to install the driver to install the card...then i restarted and then windows froze again with this message: "attempt to reset the display driver & recover from timeout failed"...i have been seeing that quite abit now...

regards
 
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Heusen77

Member
Dec 19, 2005
176
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0
ok, i deleted the drivers again and it started to load windows normally, the thing is it still has lines going vertically across the screen and that has me puzzled....video card drivers arent loaded but the lines are still there...

does anyone have an idea of the cause of these lines (res lines going vertically across the monitor screen)?
 
R

Rifter

Lifer
Oct 9, 1999
11,522
751
126
Use a linux live CD to boot into linux and see if there are still any graphical issues, if there are still issues its safe to say its a hardware problem. If not then it will be safe to say its a windows driver issue and you can try installing older drivers to solve the problem.
 
Computers_Plus

Computers_Plus

Member
Oct 9, 2010
115
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0
computersplushome.com
I would make sure you have a proper power supply preferably one with a single large amperage +12 volt rail

here are the power requirements for the X2 version of that card:

550 Watt or greater power supply with two 2x3-pin PCIe® power connectors required (750 Watt and four 6-pin connectors for dual ATI CrossFireX™)
For enhanced performance with ATI Overdrive™1, a power supply with one 2x3-pin and one 2x4-pin PCIe ® power connector is required
Certified power supplies are strongly recommended

and the non X2:

450 Watt or greater power supply with 75 Watt 6-pin PCI Express® power connector recommended (550 Watt and two 6-pin connectors for dual ATI CrossFireX™)
Certified power supplies are recommended
 
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Computers_Plus

Computers_Plus

Member
Oct 9, 2010
115
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0
computersplushome.com
that has three +12 volt rails 2 at 18 Amps and one at 15 kinda on the light side it's better to have a single heavy +12 volt rail of around 25 amps or more when using any kind of large dedicated video card
 
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Heusen77

Member
Dec 19, 2005
176
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Antec 900 case
AMD Phenom Quad 9850 overclocked to 2.95GHz
MSI K9A2 platinum 790fx motherboard MS – 7376 VER 1.0
ATi Radeon Visiontek HD 3870X OC 512mb video card PCI Express, D/D/T Serial
Crucial Ballistix 2gb 1066MHz ram (5-5-5-15 2.0v)
Western Digital 250gb
Western Digital 500gb


i had a Raidmax ATX12V Power 500 watt power supply before I bought the Coolmax though and this system was running fine.
 
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Heusen77

Member
Dec 19, 2005
176
0
0
hnmmmmm, so you're saying that the lines on my monitor can be caused by the power supply not being able to manager the system requirements???
 
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