KDS customer service

[nick1985]

i came home only to find my room filled with smoke. i immediately turned off everything that was plugged in and opened my windows. i figured out that my monitor was what was creating the mess. it had the putrid smell of burnt electrical components. i turned it back on to see if it even worked, and suprisingly it still did. except the text was so blurry i could hardly see my cursor. i thought "hey, its under warranty, ill just call KDS and get my speedy replacement."

i call up after being transfered to about 4 different people(+ side is i was listening to guns 'n roses during my hold time :thumbsup, i finally get someone to talk to. i told him the problem, but he asks me like 6 times if i had a picture of what happened. . i ask, so can you people cross ship me a new one and then i send back my old one when i get it? nope. they want me to...

1. pay to ship my monitor to them
2. wait about 2 weeks to see if they can fix it.
3. pay to have it, or a new one, shipped back to me.

$36 bucks worth of shipping. thats like 25% the cost of the friggin monitor.

WTF is that? i pay both ways? i have to wait 2 weeks? i paid $150 for a product, is it to much to ask to have a speedy replacement if it breaks? :roll:

im calling back when i get off of work and talking to a friggin suprivisor, this is crazy IMO. id agree to pay to have my monitor shipped to them, but im NOT paying for them to ship me a new one when it was their product that died. and im DEFFINATELY not waiting 2 fvcking weeks. i have stuff to do that requires a functioning monitor!

END RANT. FVCK KDS.

:thumbsdown:

 

[minendo]

KDS customer service has always been good to me. Definitely talk to a supervisor and keep pushing until they take care of you.

 

[nick1985]

Originally posted by: minendo
KDS customer service has always been good to me. Definitely talk to a supervisor and keep pushing until they take care of you.

can you tell me about your experience? what was their RMA process like for you?

 

[NightCrawler]

They wanted a picture because people are so dishonest these days, if you had taken a picture and emailed it to him he probably would have sent you a new one.

 

[Sheriff]

My experience has always been good. I call them , give them a CC # and they Fedex a new Monitor then I put the bad one in the replacement box and while the Fedex Man waits. Total cost for shipping is under $35 which is not bad for a new Monitor. One client got a new one to replace a 2 yr 8 month old one.

 

[Rankor]

Their RMA process was fairly painless to me. What I chose to do though, because they were in the So. Cal. was that I did a will call RMA to their whse. They did have to check and verify that there was a problem with the unit. Once that was done, getting the replacement took another 30min (they're pretty busy during the week).

The only hassle was to take time off from work to actually deliver it. I forgot but I seem to remember that the only way they were able to accept Will Call RMAs was on certain days at certain times (I forgot) like from 9am to 1pm.

It's been more than 2 years since I RMA'd a monitor from them and I've done two RMAs with them.

I now do business with Viewsonic and Benq just because their facilities are closer for a Will Call RMA.

 

[SeTeS]

All of my experiences w/ them have been good as well. One of my client's has a load of KDS monitors, and whenever one crapped out, I just had to provide a serial and a CC number... they shipped a new one, I returned the old one in the same box. No charges... they even paid return shipping.... provided the monitor was still under warranty.

They're pretty close to my location as well, so I usually got the replacement monitors within a day or two.

 

[nick1985]

Originally posted by: SeTeS
All of my experiences w/ them have been good as well. One of my client's has a load of KDS monitors, and whenever one crapped out, I just had to provide a serial and a CC number... they shipped a new one, I returned the old one in the same box. No charges... they even paid return shipping.... provided the monitor was still under warranty.

They're pretty close to my location as well, so I usually got the replacement monitors within a day or two.

and im not even asking that much. im willing to pay to have my monitor shipped to them, but what they are asking is to much. :thumbsdown:

 

[ROcHE]

Werd. I always had good service with KDS. I worked in a small computer shop a couple years ago and we sold a lot of KDS monitors. I had to return some of them and I always had good service and they paid for the return.

 

[nick1985]

Originally posted by: ROcHE
Werd. I always had good service with KDS. I worked in a small computer shop a couple years ago and we sold a lot of KDS monitors. I had to return some of them and I always had good service and they paid for the return.

well im gettin ready to call them back in a few minutes. hopefully things go better this time around

 

[Dantzig]

They did an advance replacement for me a couple years ago. It was painless. I did have to pay for shipping on the defective monitor, but they didn't charge me anything for the replacement.