- Nov 22, 2005
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I just got hired today at a new Best Buy store as a Senior CIA Agent (I think that's what the postion is called, my mind was racing during the interview and I was nervous so I'm pretty sure that's what it's called. It's a step above a regular Double Agent if I remember right).
I've never had a job in retail or as a PC tech but I am A+, Network+, and MCP certified on Windows XP. I'll be taking the Vista MCP in the next 30 - 60 days and also plan to add Security+, and possibly iNet+ just for kicks. I also completed the CCNA curriculum but never took the exam due to lack of cash and the fear that I might fail it the first time and lose my money. I'd say that I had a good chance of passing, but it'd take a lot of brushing up to get my CCNA. CCNA is mostly for admins anyway. Regardless. after some extnsive quesioning the hiring staff seemed pretty impressed with my knowledge of networking and PC's and they offered me the job on the spot. I'm 100% confident in my skills as a tech as well as dealing with the public but I was just wondering if there's anyone else out there that's worked for the Geek Squad who can give me any advice on what to expect and that sort of thing. I'm really stoked about the job and can't wait to start. But at the same time, I've never done this type of work professionally before and any words of wisdom you can share would be great and hopefully give me an edge on the other new guys when I do start.
From the way I understood it I'll mostly work the counter and deal with walk-in customers and try to assess what the issue(s) are with their computer and reccomend our various services and software to them. If the day is going slow then they said I would be working the floor as well.
Anything you can share is greatly appreciated.
I've never had a job in retail or as a PC tech but I am A+, Network+, and MCP certified on Windows XP. I'll be taking the Vista MCP in the next 30 - 60 days and also plan to add Security+, and possibly iNet+ just for kicks. I also completed the CCNA curriculum but never took the exam due to lack of cash and the fear that I might fail it the first time and lose my money. I'd say that I had a good chance of passing, but it'd take a lot of brushing up to get my CCNA. CCNA is mostly for admins anyway. Regardless. after some extnsive quesioning the hiring staff seemed pretty impressed with my knowledge of networking and PC's and they offered me the job on the spot. I'm 100% confident in my skills as a tech as well as dealing with the public but I was just wondering if there's anyone else out there that's worked for the Geek Squad who can give me any advice on what to expect and that sort of thing. I'm really stoked about the job and can't wait to start. But at the same time, I've never done this type of work professionally before and any words of wisdom you can share would be great and hopefully give me an edge on the other new guys when I do start.
From the way I understood it I'll mostly work the counter and deal with walk-in customers and try to assess what the issue(s) are with their computer and reccomend our various services and software to them. If the day is going slow then they said I would be working the floor as well.
Anything you can share is greatly appreciated.