Just got my Sony G420s and I am really dissapointed!

Salvador

Diamond Member
May 19, 2001
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Well.. The UPS truck just dropped off my Sony G420s about an hour ago and I have it hooked up right now.

I'm rather dissapointed with it because the lower right edge is brownish (really visible on white screens) and the screen geometry seems screwy. It's like there is a bow in the screen about 2/3rds the way down on both sides. I tried messing with the geometry settings, but it's still not right. I don't think I should have to mess with anything quite frankly considering the cost of this thing. Is this normal for the Trinitron's? I don't remember seeing this in the displays at the stores.

What's funny is that I thought that I'd have a problem with the AG lines, but that's the least of my worries with this monitor. Is this brown area common on these monitors, or did I get a bad one?

I think of the lines like this: They are sort of like a scratch on a car. If you obsess on them, they will drive you crazy, but if you just step back and take a look at the whole monitor, you don't ever notice them. I've gotten used to them already and I've never had a Trinitron before.

When I was looking at the text, I was thinking. It's ok, I guess. Not horribly better than my 17" shadowmask. But.. When I ran a few digital photos on it, all I can say is wow! This thing really accels in color rendition.

What else I think is spectacular about AG is that the photos look more luminesant. It's like looking at a good slide through a loupe on a light table. The contrast is so beautiful. It's like looking at the real thing.

Anyway.. I hope that Dell is easy to deal with on exchanging this thing. It is one beautiful monitor overall, I just have to get one without these defects if I can.

Oh.. I wanted to note on the box. It was a little damaged in one area, but it was at the back and clear of any important part of the monitor. Though.. The styrofoam was a little crunched on the right front top of the monitor. It doesn't appear to be damaged at all in that area. The brown area is on the bottom right hand corner and not the top. Can a blow to the top cause a brown area on the bottom corner?

Usually you have the seams that go on a diagonal at the corners of the case. What's weird about this monitor is that there are lines that looked like seams and they appear to have been filled in and then painted or something. I think it's really strange. I don't mind a seam at all. It looks better than a patchy fill in and cover up. I wonder what Sony was thinking?

The color of the case is different. It's a two tone gray. I was expecting beige or something. The bezel around the display is light gray and the rest of the thing is a darker gray. Wouldn't be my first choice, but it's certainly not bad looking by any means.

I've never had a 19" monitor that was capable of higher resolutions. What I find strange is that my desktop is not illuminated from edge to edge like all my other monitors have been. Why isn't the entire monitor display lit? It seems like there is a quarter inch gap that runs all along the edge of the monitor. It's robbing me of display area. Is there a way to change this?

Overall.. I think it's a great monitor with the exception of the brown area and the geometry problem on the edges.


Sal
 

TunaBoo

Diamond Member
May 6, 2001
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All monitors will ship with some geometry problems. Sony doesnt have the best CS around, which is their main downside (for when you have a problem like this)
 

Salvador

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May 19, 2001
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This supposedly POS Liteon Shadow mask 17" doesn't have any geometry problems. It's also illuminated right up to the edges. Why doesn't the Sony light up all the way to the edges?

Thanks again,

Sal
 

TunaBoo

Diamond Member
May 6, 2001
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Check your monitor settings (using the controls on it). Stuff in there can make your colors/shading/geometry funky.

If no setting fixes it, your monitor is bunk.
 

LakerGod

Platinum Member
May 19, 2001
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I just got a Samsung 900NF and the right edges are a brownish color...not happy. :|

Should I call up Dell and get a new one? Does anybody else have this problem?
 

Salvador

Diamond Member
May 19, 2001
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Yeah.. What causes this brownish color? Isn't there a guy from Cornerstone on this forum? Maybe he can tell us.

Also, the geometry thing is more like a bowing in the display. If you follow the line down the left side of the monitor, it appears to be concave about 2/3rd's down. It's a bow in the screen itself, like it's warped or something. I don't see it with photos, but I do see it with the normal desktop.

I have a outdoor photo that I took a couple of years ago set up as wallpaper right now. Stunning! I think Sony has the right idea, if they could just get the QC down.

Does anyone know what I mean about it not being illuminated all the way to the edges? It's not a defect at all. The screen just has a black border all the way around it. All my other monitors have the desktop run all the way to the plastic on the case.

Also.. Does anyone have the G420? Can you check the top corners of the case. Instead of a nice 45 degree angle seam, it has a wavy line that looks like it's filled in and then painted over or something. I don't notice it at all and don't really care. I just think it's rather an odd way to finish the case. Looks almost like someone cracked the casing and then tried to fill it in or something.
 

GrumpyMan

Diamond Member
May 14, 2001
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I have a Samsung 900sl and I sure wouldn't tolerate any brown anything on my new monitor other than fly poop. Especially from a Sony which is nicer than mine. Rma it, I could never trust a monitor that started like that. They screwed it up whether it be Sony workers or UPS drivers one of those two messed up and you have a right to be happy with your purchase I think. Lecture over. :)
Edit: What a coincedence that my Sony Trinitron fell on the floor while moving and guessed what it did? It had discoloration on the edges of the monitor when operating. Blues were green there in that area kind of brownish. Trashed it.
 

subxeon

Senior member
Jun 25, 2001
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i got mine in dell yesterday, and MAN this monitor rocks. NOT BLURRY AT ALL


well i noticed the same brown light tint in the bottom right corner also

but its HARD TO see unless you have a white background, which is RARE, also i changed the color temperature to more blueish and it looks way better now

the text is amazing and clear,i dont see any geometry problem at all....
this is the best monitor i have ever seen in my entire life.

and i hate white for backgrounds anyways, its hard on the eyes....
i will definatly KEEP mine!!!
 

AnoTech

Member
Jun 22, 2001
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Ok, first things first, the border around the illuminating screen; Normal.
My Sony G400 has the same thing, and all others I've seen are identical.

As for the greyish bottom corner? That seems fishy. You should only notice
two things: 2 Greyed charging strips, and a slight black border around between the
plastic and the illuminated screen.

Anything else that doesn't fit the afore mentioned categories is 99.9% defect.
As mentioned by another poster, if the geometric tweaks don't fix the problem, it's
"bunk" (as he stated) ;-p

good luck,

ano
 

Cenalian

Senior member
Jul 3, 2001
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If I'm understanding you correctly (which I'm probably not, but hey), you were wondering about 2 things. I have no clue about the brownish corner.

But if you were wonding about those 2 lines 2/3rds of the way down the screen at top and bottom, thats perfectly normal for a flatscreen. It has to deal with the way they manufacture the glass. Since glass is made blowing a bubble, they have to use the straightest edge from 3 different peices to achieve that "flat" look. The lines you'll see are where they glass meets.

Hard to pick up on anything but a white background though.
 

Dufusyte

Senior member
Jul 7, 2000
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Sometimes discoloration can be caused by local magnetic influences.

Try moving the monitor around the room, or at least orienting it in different directions.
 

GT578

Senior member
Feb 7, 2000
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Is Dell selling messed up monitors?? Or is UPS or whoever is shipping getting worse?? I got a samsung 900NF and I haven't seen those brownish corners...but I would try messing with the settings on the monitor ...especially purity and focus control for the 900NF
 

Kingofcomputer

Diamond Member
Apr 6, 2000
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a simple answer:
sony brand - you don't get what you pay for
other brands - you get what you pay for

for the price of sony E series, you could get other brand G series.
for the price of sony G series, you could get other brand F series.
 

Fastball

Banned
Apr 11, 2001
1,108
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I have the same monitor and I have the same problem with the discoloration in the lower right corner.
 

Sugadaddy

Banned
May 12, 2000
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My guess is that UPS damaged it. They have a very hard time shipping things without breaking them in my experience...

There's no adjustment on the G400/420 for the color problem in the corner. (the g500 has it)
 

TripperJoe

Senior member
Mar 15, 2001
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UPS messed up my sony G400 too. When I first got it, everything was fine, but when I shipped it home from college, they put two dents in the top. Now the lower left corner is blue when I have a red background (read: it's all fscked up). RMA that mofo and give ups a piece of your mind :)
 

Salvador

Diamond Member
May 19, 2001
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I went into the menu and "stretched" the desktop out so I get illumination from edge to edge. Am I distorting anything doing this?

I can't get my geometry problems solved with the controls. I have a small gap in the lower left hand corner and I have to tilt the desktop to the left after I've set it to default. It shouldn't default crooked IMO.

I don't know on the brownish tint. I don't think it should be there. AG lines are one thing, but a brownish tint.

A weird thing is that when I changed my refresh rate to 85 hz, my desktop wallpaper shrank. Why did this happen by simply changing the the refresh rate?

Believe it or not, I'm only using an onboard 4 mb video card right now. I'm in a transition with systems and that's what I have right now. Anyway.. If I push the resolution to 1280 x 1024 at 85 hz, there is no way I can damage the monitor with this setting, can I? It seems fine and the way I understand it is that you can only damage your monitor by boosting the refresh rate past what it was designed for. This monitor is designed to be used at 85hz at 1280 x 1024 as well as 1600 x 1200.

I really can't believe how much nicer 85hz is than even 75 hz. I was starting to get a headache on whatever refresh it defaulted to and this is just great at 85hz.

I think I will RMA it. I'm not happy with the brown area or the geometry. If I get another one like this, I think I will just switch brands. I don't think you should have to put up with this on this caliber of monitor. I have a cheap 17" shadow mask and didn't have any of these problems. It's so funny because I thought that the AG lines would be the thing that bothers me and as it turns out, it's the brown area and the geometry issues.

Thanks again,

Sal
 

Ben50

Senior member
Apr 29, 2001
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I don't have a Sony monitor, but my Samsung 900NF had a few of those type of problems when I first got it. I fixed it by first using the Degauss function (fixes magnetic problems that can occur in shipping and around large magnets such as speakers). Also, the 900NF has a purity function which can correct certain color problems in the corners of the monitor. If the sony has the same function, you could try it. As for the geometry problems, mine is good now that I adjusted the settings in the menus. The only geometry problem that I can't seem to fix is the top of the screen is not quite parallel with the top of the monitor, but its not really a big deal.