Geico and Progressive both blow.
I had Geico when I moved from CA to NV. I called to change my address and the 'Customer Service' rep quoted me a 25% increase in premium! When I asked why, his EXACT words were "Oh, it's because so many cars get stolen in Las Vegas and we find them burning in the desert." Not only was the answer complete BS, but I'm not within 600 miles of LV! I changed to Progressive as soon as I hung up the phone.
Progressive was great UNTIL I had to make a claim. I was in Washington DC on vacation when I got a phone call from my house-sitter; "Hey, I just got a call from the sheriff. They arrested a couple of guys who were driving your truck." I didn't know what condition the vehicle was in, so I called in a Comp claim. I fulfilled my legal duty to mitigate the loss by forking over $100 to change my flight home. I got home, went to the PD (who had impounded the truck), got it released, went to the ATM (tow lots ONLY take cash, you know), then got the truck released. The lot charges $302.50! It was $70 for 1 day of storage and $232.50 for the tow. I paid them and went to Progressive for reimbursement. Those jerks actually had the nuts to deny my claim! They said that since the vehicle was not damaged and the cost of the tow and storage did not exceed the Comp deductible, they were not liable for anything. I told them in no uncertain terms that they were retards and pointed out the clause in my policy that said in plain English "Progressive will pay to have your vehicle returned to you." After arguing with the adjuster, the claims manager, Progressive's attorney (which they didn't ID themselves as an attorney), I put in a complaint with the DOI. They denied my complaint. I argued with the DOI. I argued with the DOI's attorney. Then I got the head of the complaint department on the line and he agreed that a "reasonable person would interpret 'Progressive will pay to have your vehicle returned to you' to mean that Progressive will, in fact, pay to have your vehicle returned". I guess it paid off being an ex-auto adjuster specializing in policy interpretation.
Cliffs:
Geico has ignorant CS reps who have no problem lying.
Progressive employees either don't know how to read and interpret their own policies or are under orders to find reasons to deny coverage, which is expressly forbidden by most states' Divisions of Insurance.
Edited spelling.