Just got a new IBM Laptop...

[JohnCU]

...and in the middle of a screen is a tiny pixel (about the size of a pinhead) that is green and it stays green no matter what I do, wtf? I paid $2200 for this, it should be perfect.

 

[Supermercado]

I'm sure you'll want it fixed before heading to school... But, my roommate was in the laptop program (which may or may not exist now with the required laptop for several of the colleges at Clemson now) and whenever he had a problem with his, he would take it to the maintenance place in Riggs Hall (dunno if you know where that is yet or not) and they would get it back to him, fixed (usually they'd just replace the defective part, I think), either that day or the next.

 

[MrHappyMonkey]

probably a dead pixel. You'll need to either return it to where u bought it from or send it to IBM for RMA. Returning it will be the easiest.

 

[Garet Jax]

If I understand you correctly, then you have a dead pixel. Are you sure it is the screen and not something on top?

Did you buy it new from IBM? I would call and complain.

 

[Rallispec]

i've heard success stories of people massaging these out.

doesnt sound like a dead pixel, or it would be black.. sounds like a stuck or st00pid pixel.

 

[Wallydraigle]

If you end up RMAing it be sure to check out their website for instructions on how to pack it. They are very picky and if your packing job doesn't meet with their approval they will ship it back to you wihtout fixing it and void your warranty. I know a guy who got burned recently. Good luck.

 

[JohnCU]

I don't want to send it back or anything cause I must have it by August 17th when I leave for college. It doesn't really bother me, I can overlook it, but it's just the fact that I paid for quality...

 

[Rallispec]

Originally posted by: Dismal
I don't want to send it back or anything cause I must have it by August 17th when I leave for college. It doesn't really bother me, I can overlook it, but it's just the fact that I paid for quality...

trust me, you can't overlook something like that.. its going to get on you nerves and annoy you to no end for the rest of its life.

 

[psteng19]

I thought it was acceptable for manufacturers to have a couple of dead pixels in LCD's.

You need to have above a certain percentage in order for it to be declared defective.

 

[Booster]

Originally posted by: psteng19
I thought it was acceptable for manufacturers to have a couple of dead pixels in LCD's.

You need to have above a certain percentage in order for it to be declared defective.

Yeah, the IBM laptop dead pixel policy should probably be discussed in the user manual. I think if you can return it do it ASAP and get another one. But not all people are bothered by a few dead pixels. Personally, I could live with a couple dead I think.

 

[N8Magic]

Link

I hate to be the bearer of bad news, but IBM isn't going to replace your screen for one stuck pixel unfortunately. Above is a link to their policy on "defective" pixels. Looks like 5 stuck pixels is the number which gets your screen replaced.

 

[JohnCU]

Found another one, although much smaller. Looks like I got 3 more to go.

 

[d33pt]

that sucks.. i'd be pissed if my brand new lcd had dead pixels..

 

[Pastore]

Originally posted by: Dismal
Found another one, although much smaller. Looks like I got 3 more to go.

fyi, pixels do not vary in size... so you either have a cluster of skewed pixels, or you need glasses

 

[JohnCU]

Well, the one in the middle looks like the size of a period, the one lower looks like a very very very very very small dot.

 

[rh71]

Originally posted by: N8Magic
Link

I hate to be the bearer of bad news, but IBM isn't going to replace your screen for one stuck pixel unfortunately. Above is a link to their policy on "defective" pixels. Looks like 5 stuck pixels is the number which gets your screen replaced.

I don't agree with this policy at all (and I work for 'em)... especially if you paid that much for it. Satisfaction needs to be priority one. I'd try and RMA it for another reason then.

 

[ultimatebob]

Originally posted by: N8Magic
Link

I hate to be the bearer of bad news, but IBM isn't going to replace your screen for one stuck pixel unfortunately. Above is a link to their policy on "defective" pixels. Looks like 5 stuck pixels is the number which gets your screen replaced.

The sad thing is that he probably bought one of the higher-end ThinkPad's with 1024x768 or 1400x1050 display. If that is the case, the support policy states that he'll need to have 8 or 11 dead pixels to qualify.

I think that I'd try returning it to the place that you bought it from, and simply state that "The product did not meet your expectations". That's usually good enough for a refund, and you won't have to lie about anything else being wrong with it.

 

[Nemesis77]

Well, others have that probleem as well. I have a hi-end Compaq Evo N600c, and this thing has a screwed up pixel as well. It stays blue no matter what. But I have gotten used to it by now.

 

[HiTek21]

All LCD Screens have a few bad pixels, too bad you noticed it.

Igonrance is bliss I always say

 

[Fritzo]

Originally posted by: Dismal
I don't want to send it back or anything cause I must have it by August 17th when I leave for college. It doesn't really bother me, I can overlook it, but it's just the fact that I paid for quality...

It happens all the time with LCDs...it's not really IBM's fault. LCD's have a high imperfection rate. They do have a really good drop/ship program. Call their support and do an exchange. You'll get a new laptop within three days.

 

[MWink]

trust me, you can't overlook something like that.. its going to get on you nerves and annoy you to no end for the rest of its life.

That's a matter of opinion. Just because it will annoy YOU forever does not mean it will annoy him! I had a Dell Latitude with about 5 stuck pixels (some flashed every now and then) and it did not really annoy me.

I have been lucky when it comes to LCD screens. Both my Inspiron's came with perfect screens.

 

[Derango]

Originally posted by: HiTek21
All LCD Screens have a few bad pixels, too bad you noticed it.

Igonrance is bliss I always say

Not all of them do. My Dell Insipron 8100's SXGA+ LCD has absolutly no bad pixels *knock on wood*

 

[dartworth]

Pixel Anomaly ? A pixel anomaly is a pixel that displays only one color (white, black, red, green, or blue.) These are commonly referred to as "stuck" or "void" pixels. If a pixel on an LCD appears to be stuck on one color, it will sometimes come back to life by gently massaging the pixel and the area surrounding it in a circular pattern. (For obvious reasons, pixel massage will not work on a CRT.) A small number of pixel anomalies are considered normal, or at least inevitable, on LCDs. The number of pixel anomalies it takes for a display to be considered defective varies by hardware manufacturer.

Flat Panel (LCD) Display Resource Kit

try this google serch too ...hope this helps

 

[GizmoFreak]

Originally posted by: Rallispec
i've heard success stories of people massaging these out.

doesnt sound like a dead pixel, or it would be black.. sounds like a stuck or st00pid pixel.

how does one do this??