Just came home from a job interview at Staples -- need your opinion

Comp625

Golden Member
Aug 25, 2000
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This is a copy and paste from my email that I sent to my Career Planning Seminar teacher. I'm a senior at High School and 17 years old. Here it is...I would like your opinion on the interview.

*****
I just got home from my interview at Staples. It was definitely a unique experience. I came into the store dressed up (I even bought dress shoes an hour before the interview) and I introduced myself and said that I was there for the interview with Mr. Sauchier. I even remembered to ask a fellow worker for the spelling of his name. Umm, one of the workers said he had called 5 people and I was one of the 5. A worker who knew Mr. Norm Sauchier even joked around with me saying "Hey I told him to hire you." I was like "Heh heh...okay." That stranger guy put me on the spot.

I met this one guy, his name was Bruce. I think he was the guy in charge of employement. I shook hands with him but I forgot to tell him my name. This might hurt me in the long run, you'll see why at the end of my story.

He had to take care of some business around the store before the interview so despite me getting there 10 minutes early, I didn't get interviewed until around 4:05pm. The minute I saw him, I shook his hand and told him what position I was seeking. I asked him if he wanted a copy of my resume and reference sheet and explained to him that my references on the application were out of date. He seemed somewhat shocked...kinda like a "wow" expression on his face.

He sat me down and looked over my app. He says the reason my application caught his eye was because of my knowledge. He immediately talks about the store warrenties. He talks about how manufacturer warrenties are bad because the consumer has to ship the broken product to some factory, pay for the shipping and wait a long amount of time until he/she gets the product back (30-60 days).

He goes on rambling about warrenties and how Staples has an in-house warrenty program thing where if the product breaks, the customer can bring the product back into the store and get a new one immediately. Then he talks about how things can easily break because of how manufacturers are using cheaper material and how the failure rate is rising. He then talks about how a Sales Associate needs to talk about store warrenties and add-ons to products that the customer buys (ex: When a customer buys a printer, the associate has to inform the customer about the printer cable, printer cartridges, etc.)

He then brags about how the Staples in Shelton has the best successful warrenty percentile or something wierd like that. He says out of all the states, that Shelton Staples was #1. He asked me what did I think of that, I was like "That's impressive." He talks about how Staples is a big corporation and how Staples owns a stadium in Los Angeles, CA and how there are always Staples commercials during football games.

He moves onto talking about the training program. He says the training program is just the basics. He admits that the training program isn't difficult and that you won't be learning stuff like from the A+ certification program. He then asks me about going up 6-step ladders to stock items. I was like "I can tolerate them but I don't like them too much" or something along those lines. He was like That's normal and workers tend to end up appreciating them.

He then asks me "So do you have any questions?" I asked him "When will you be making your decision?" He said "This weekend, but probably even sooner, probably around Wednesday." I should have asked, "May I call you back if I don't hear from you by Wednesday" but I forgot to. Oops.

He looks over my application again, reads my references and resume and talks about how at the Shelton Staples, they hand-pick people and that they only pick the best of the best, the cream of the crop. They pick intelligent, knowledgable people, etc. and mentions my Honor Roll and Perfect Attendance. He asks how many hours would I want to work in a week. I said 15-20 hours. He says that since I'm still in school, it should always come first. That is the #1 priority and that Staples is only a supplement to school. He goes onto talk about Staples provides the red shirt and how I would have to "wear my nametag and never let anyone catch [me] not wearing one."

He says that as for salary, he says he'll definitely give Bruce my application and that he's just a screener so he can't speak about salary. He says someone with my "extensive knowledge and experience is impressive" and near the end of the interview, he asks me if there are any other questions to ask. I was like "No thank you" and he says "Are you sure?" I was like "Yes" He reiterates how he's going to give Bruce my application and we both said it was a pleasure meeting you and parted our ways. The reason I said earlier that not stating my name will hurt me is because Bruce probably can't associate my name with my face.

The thing I didn't like about the interview was that I did not get to say much. I just nodded and said yes most of the time. It was hard to chime in because the guy rambled the whole time. I didn't need to mention any strengthes or weaknesses. Safe to say, I was caught off-guard at how unique this interview was compared to the stuff in the handouts you gave in class. When driving home, I felt as if there were so much more that I could have said. I didn't mention how I shopped at Staples frequently. I didn't get to mention how I was a team-player because earlier, he mentioned how the workers would get awards for their hard individual and team-work. I did maintain very good eye contact though and I was only a little nervous so that helped.

Anyways, I have a feeling that if I get called back, I'll have to go in and talk to Bruce for a "real" interview. I'm a pessemist but I think he was a *little* disappointed after talking to me in person compared to seeing my application. It's hard to explain how he reacted, from my point of view at least. Looking on the bright side, he was still pretty happy the whole time. I guess I'll have to wait until Wednesday or at the latest, this weekend, to see if they made their decision.
 

Comp625

Golden Member
Aug 25, 2000
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Lol it was my first job interview in my young life. Gotta look at it from my point of view :D
 

GoingUp

Lifer
Jul 31, 2002
16,720
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I remember how nervous I was at my Compusa interview... LOL the manager even commented on it... I knew people that worked there and still got hired. Its a great place to start as it helped me land a system administrator job which helped me land my current internship with HP here in Germany. Good luck to you!
 

minendo

Elite Member
Aug 31, 2001
35,560
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Of course they will spend lots of time discussing their supplemental warranties they offer. Once hired, you become their extended warranty selling bitch.
 

hungrypete

Diamond Member
Aug 4, 2000
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I wish you luck, there may possibly be people who hop in here and mock you because you have to start at Staples, but be glad you have even that. Right now the job market for 'beginner techs' is about as awful as any job market could be. You're only 17 so no one expects you to communicate flawlessly in an interview, just keep your confidence and be persistent, things will work out.
 

Evadman

Administrator Emeritus<br>Elite Member
Feb 18, 2001
30,990
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Originally posted by: minendo
Of course they will spend lots of time discussing their supplemental warranties they offer. Once hired, you become their extended warranty selling bitch.

True.

And good luck. I hope you find a job that meshes well with you. If not staples, then somwhere else. good luck!
 

minendo

Elite Member
Aug 31, 2001
35,560
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Originally posted by: amnesiac 2.0
Dude, you spelled Los Angeles wrong. Shame on you. I stopped reading at that point. :|
What about warranty?

 

bmacd

Lifer
Jan 15, 2001
10,869
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i started out in electronics at staples and before the end of my first month there, i was promoted to electronics and furniture manager. They actually demoted the old fart that was running both of those before me to working UNDER me. It felt kinda good. The job was great, pay was competitive, and i wouldn't have left if my store manager didn't ask me to goto kmart with him.

-=bmacd=-
 

Comp625

Golden Member
Aug 25, 2000
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So what do u guys think about the interview? Did it tide over well? Is the interview a typical one? Am I in for a rejection? (Not that anyone would really know...) ;)
 

element

Diamond Member
Oct 9, 1999
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"Umm, one of the workers said he had called 5 people and I was one of the 5. A worker who knew Mr. Norm Sauchier even joked around with me saying "Hey I told him to hire you." I was like "Heh heh...okay." That stranger guy put me on the spot."

Umm? Saying it is bad enough, but why type it?

I was like "Heh heh...okay" : I was like duh huh drugs are bad mmk? Try: "Thank you for recommending me." or something to that effect. Kids these days I swear. Repeatedly. Like a sailor. Who just stubbed his toe. On a bear trap. Okay?
 

LeStEr

Diamond Member
Dec 28, 1999
3,412
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As for you not getting to say much im sure thats they way it is with most of the others being inteviewed. I wouldnt think this is a disadvantage to you. From what you said it sounds like he was quite impressed with your experience and you have a good chance at the job.
 

ScrapSilicon

Lifer
Apr 14, 2001
13,625
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Originally posted by: Comp625
So what do u guys think about the interview? Did it tide over well? Is the interview a typical one? Am I in for a rejection? (Not that anyone would really know...) ;)
put in an app at Officemax and OfficeDepot as well..
 

ultimatebob

Lifer
Jul 1, 2001
25,134
2,450
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You did better than I would have! I would have started yelling at the guy when he tried to convince me how great those insanely overpriced extended warranties were, and then I would have walked out. :D
 

bubbadu

Diamond Member
Aug 30, 2001
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welcome to the Staples crew hopefully! i have been working there for more than a year, and overall like the place. To be honest, the manager who hires people at our store is pretty stupid. He hires the most incompentant people, yet fail to hire normal people like my brother and several of my friends. The pay is good, and the hours are felxable, for example since i am in college, i can go in pretty much anytime during the weekend and work whatever i want :).... good luck and PM me if you have any questions

-Bubbadu
 

Comp625

Golden Member
Aug 25, 2000
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Originally posted by: ultimatebob
You did better than I would have! I would have started yelling at the guy when he tried to convince me how great those insanely overpriced extended warranties were, and then I would have walked out. :D

Yah I was getting annoyed at how he wanted me to become a warrenty bitch. But whatever, I kept on smiling and nodding.
 

bubbadu

Diamond Member
Aug 30, 2001
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The warranty thing works like this: the managers does recieve a bonus based on store warranty sales. I used to try and sell it until they switched to the Back To Brigthon bonus program. Since then i do even try to sell it, because of the lack of any sort of comission to the employee themselves :( the warranty thing really depends on the managers, some try and push it real hard, others do not.. overall my managers are pretty cool, and i have became pretty good friends with most of them :)

-Bubbadu
 

gopunk

Lifer
Jul 7, 2001
29,239
2
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first off, congrats, sounds like you did great.

second, you are not supposed to talk much. you talk when they ask you to talk, if they don't want you to talk, you don't talk.
 

IBuyUFO

Golden Member
Oct 9, 1999
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Well, I bought my laptop from staples and they did not replace it like you said that theire warranty was better than the factory! They sent me to HP to have it fixed! Liars! :)
By the way gobadgrs, what's the deal with the dead pixel in my screen?? Dell doesn't have this problem. HP doesn't want to replace it.