just built a system for the first time and need a little help

[NewGuy13]

what's up guys.


so i just 'built' my first computer a couple days ago, and i'm getting a couple odd problems.

i'll post my specs first before i continue:

Windows XP Pro w/ SP2
AMD Socket 939 3500+
ASUS A8V Deluxe Mobo
Leadtek 6600gt
Corsair XMS 1GB(512MBx2) DDR PC-3200
Seagate 200GB 7200RPM IDE HDD
ASUS Black 16X DVD-ROM
Audigy2 ZS GAMER
LINKSYS Wireless-G PCI Ethernet Adapter


first thing is probably something i should know but am not really sure about..

how do i update the bios for the mobo? what should i do with the .AMI file?


second thing is, the comp seems to be running fine... i loaded up a couple games and they run great and are perfectly stable during extended gaming periods, but for some reason when i exit the games, as it's going back to the desktop my computer crashes and reboots. when it boots up again and gets back to windows i get a "windows has recovered from a serious error

BCCode 1000000a BCP1 9D086240 BCP2 00000002 BCP3 00000000
BCP4 8051EC1C OSVer 5_1_2600 SP 2_0 Product 256_1"

message...




most of my hardware drivers are just off the bundled cd's except for the 6600gt which is v66.93.

if anyone can help me out that'd be great.

 

[montag451]

Hi newguy - welcome to the forum

what psu are you using?

Get all the newest drivers from the net.
Including chipset drivers -
install all
see what happens first.
Please let us know what happens.

 

[NewGuy13]

PSU is a 500W one that came with my case (aspire x-navigator)

i'll try updating all the drivers

 

[montag451]

if updating drivers doesn't do it, i would change the psu, just to be on the safe side

 

[BCskunk]

did you overclock?
how are the temps?

 

[NewGuy13]

well im not overclocking and the temps arent bad at all. cpu and vid card idle around low the 40's high 30's and dont get a whole lot hotter when gaming.

i'm also getting this other problem i forgot to mention before. when i'm sitting on the desktop and i click random things to open up like "IE, My computer, solitare" whatever... i get like a little choppy delay which is annoying... and i looked at my cpu usage and it sits pretty low but when i click stuff/open files it spikes up to 100% causing the choppyness. i'm not sure if that's a ram issue or something but i have a gig of ram so i dunno.

i updated the drivers to my hardware components, but i havent updated my mobo bios yet "cuz i'm still tryin to figure out how"

any ideas?

 

[Uncle Bob]

1. don't update your motherboard bios unless you need to (which I'm not sure you do in this case)

what slot is your audigy in?

try putting it in slot 4 (see page 2-16 of your manual), also put your lan card in slot 2 and disable the onboard lan (if you've not already done so)

also - the reboot behaviour is the default way XP is setup to respond to a software crash. If you disable auto reboot (in system properties) the system will Blue Screen instead and will give you an Error code/description and name of the service/driver or application that caused the error.

hth

 

[NewGuy13]

Originally posted by: Uncle Bob
1. don't update your motherboard bios unless you need to (which I'm not sure you do in this case)

what slot is your audigy in?

try putting it in slot 4 (see page 2-16 of your manual), also put your lan card in slot 2 and disable the onboard lan (if you've not already done so)

also - the reboot behaviour is the default way XP is setup to respond to a software crash. If you disable auto reboot (in system properties) the system will Blue Screen instead and will give you an Error code/description and name of the service/driver or application that caused the error.

hth

my pci slots are filled like this


agp 6600gt
------------

empty
------------

Audigy 2
------------

empty
------------

wireless lan card
------------

empty
------------


i could have sworn i heard somewhere that i was supposed to put the soundcard in 1 of the 2 nearest pci slots to the agp... however i probably made a mistake. i'll try configuring it like you say and see if anything happens.

 

[NewGuy13]

well i swapped around the pci cards so the audigy is in slot 4 and the wireless lan is in slot 2, but theres not really any difference. i'm still getting the crazy cpu usage spikes that make my comp seem like its lagging. i took a screenshot to give you an idea:

Picture


the spikes are from clicking on things that should not be using up that much power... like opening 'my computer' or 'IE' etc. will take like 5-10 seconds *ugh* which is alot slower than my old 1.1ghz athlon comp.

i hope i can pinpoint and remedy this soon, it's starting to bug me haha

 

[Uncle Bob]

well the spikes on your task manager picture are nothing to worry about, there are no sustained peaks and it looks quite normal to me.

I'd suggest you download/run hdtach and see what kind of disc i/o speeds you're getting

have you had any further crashes/reboots?

 

[Gentle]

This may sound dumb but....

If your video card is an AGP version of the 6600GT you need to plug a power lead into the video card.

Have you done this?

Gentle

 

[NewGuy13]

Originally posted by: Uncle Bob
well the spikes on your task manager picture are nothing to worry about, there are no sustained peaks and it looks quite normal to me.

I'd suggest you download/run hdtach and see what kind of disc i/o speeds you're getting

have you had any further crashes/reboots?

i'm benchmarking with HDtach right now, i'll post when it's done.

no crashes or reboots other than when i exit from a game back to the desktop.

Originally posted by: Gentle
This may sound dumb but....

If your video card is an AGP version of the 6600GT you need to plug a power lead into the video card.

Have you done this?

Gentle

haha, yes i have =)

 

[NewGuy13]

ok i just finished running HDtach

Quick Benchmark

Long Benchmark


i don't know what speeds i should be getting but these seem really slow.

 

[mechBgon]

Ouch. :Q Something is hugely wrong there. decent HD Tach benchie. Yours should be somewhere in the 60MB+ range at the start. Try with all the PCI cards removed, to see if it's some kind of IRQ clash.

Also: what antivirus and firewall software do you have, and is all your software, um, legit in nature? If nothing else comes to light, please post a HijackThis 1.99 logfile.

edit: I thought of another angle here... (1) is the drive on the VIA IDE controllers (yes probably is good here, as opposed to the Promise ATA controller), and (2) you have the latest VIA 4-in-1 drivers installed, correct? Look in the Hardware Manager list for the IDE controllers, expand that item to show the primary and secondary controllers, and look at the Advanced tab for each of them to ensure that they're not stuck in PIO mode.

You're using 80-wire ATA cables, I hope If you're not sure, check here.

 

[NewGuy13]

Originally posted by: mechBgon
Ouch. :Q Something is hugely wrong there. decent HD Tach benchie. Yours should be somewhere in the 60MB+ range at the start. Try with all the PCI cards removed, to see if it's some kind of IRQ clash.

Also: what antivirus and firewall software do you have, and is all your software, um, legit in nature? If nothing else comes to light, please post a HijackThis 1.99 logfile.

edit: I thought of another angle here... (1) is the drive on the VIA IDE controllers (yes probably is good here, as opposed to the Promise ATA controller), and (2) you have the latest VIA 4-in-1 drivers installed, correct? Look in the Hardware Manager list for the IDE controllers, expand that item to show the primary and secondary controllers, and look at the Advanced tab for each of them to ensure that they're not stuck in PIO mode.

You're using 80-wire ATA cables, I hope If you're not sure, check here.

dang this is kinda crazy

i haven't installed any antivirus software yet and my firewall is just the windows xp sp2 firewall and my software is legit.
i have the latest VIA 4-in-1 drivers and VIA IDE controllers installed, and none of my controllers are in PIO mode.

also yes for the 80 wire ATA cables. =)


here's a hijackthis log

Logfile of HijackThis v1.99.0
Scan saved at 9:10:44 PM, on 1/17/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\HiJack This 1.99\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

i dunno what i'm looking for here...
could the hdd be faulty?

 

[mechBgon]

I don't see anything to be alarmed at on your HJT logfile. Maybe the HDD is faulty. Can you throw it into a different computer and do a HDTach benchie on it in the other computer, as a fact-finding step? And maybe run the Seagate diagnostics on it, the long test (takes a while). Seagate SeaTools diagnostics including an online one.

 

[NewGuy13]

well, i don't really have access to test the hdd on another computer... but i got some weird results with it today.

so last night i ran the seagate diagonstic tools, here's the log:

SeaTools Desktop v3.00.07
Copyright (c) 2004 Kroll Ontrack Inc.

1/17/2005 @ 11:16 PM

The following information has been generated by SeaTools Desktop. Use
this information to help you recognize and resolve potential data access
problems.


System Information:
BIOS Date 04/28/04
Conventional Memory size 639 K
Extended Memory size 58532 K
IO Channel type PCI



Drive Information:
SIZE MODEL
--------- ---------------------
200 GB ST3200822A


Serial Number = 3LJ39L28
Int13 Num = 80, PHYS CHS = 16383x16x63.
ParmTable CHS, Rsvd = 24321x255x63

PARTITION CYLINDER SIZE
---------- ------------ ----
# Type Start End MB
PRIMARY
1 NTFS 0 24319 200051


Diagnostic Results:

Seagate DiagATA Quick Test Result: Passed
Recommendation:
The "Quick Test" is adequate for most situations.
Consider running the "Full Test" which
verifies each sector on the drive if you need to run a more
comprehensive diagnostic.



Results from Seagate's DiagATA/SCSI:
-----------------------------------------------------------------

DIAGATA.EXE Version 3.07.40526ML
Copyright (c) 2002 by Seagate Technology, LLC. All rights reserved.

-----------------------------------------------------------------
Timer Resolution: 0.000122
Short Test Begin: 17-Jan-2005 22:00:13
Cable Test - 0 Errors
Buffer Test - 0 Errors
Identify Data
Model Number: ST3200822A
Serial Number: 3LJ39L28
Firmware Revision: 3.01
Default CHS: 16383-16-63
Current CHS: 16383-16-63
Current Capacity: 16514064 Sectors
Total Capacity: 390721968 Sectors
Conductor Cable Reported
ID Method: Jumper
SMART Check: Passed
DST - Passed
SMART Check: Passed
Short Test Passed: 17-Jan-2005 22:00:57


-----------------------------------------------------------------
End results from Seagate's DiagATA/SCSI

ATA Full Test Result: Passed



Results from Seagate's DiagATA/SCSI:
-----------------------------------------------------------------

DIAGATA.EXE Version 3.07.40526ML
Copyright (c) 2002 by Seagate Technology, LLC. All rights reserved.

-----------------------------------------------------------------
Timer Resolution: 0.000122
Long Test Begin: 17-Jan-2005 22:00:59
Cable Test - 0 Errors
Buffer Test - 0 Errors
Identify Data
Model Number: ST3200822A
Serial Number: 3LJ39L28
Firmware Revision: 3.01
Default CHS: 16383-16-63
Current CHS: 16383-16-63
Current Capacity: 16514064 Sectors
Total Capacity: 390721968 Sectors
Conductor Cable Reported
ID Method: Jumper
SMART Check: Passed
Full Scan (0 to 390721968) - Passed
Elapsed Time: 1.24 Hours
Estimated Internal Transfer Rates
Min: 46.01Mb/s Max: 4278.67Mb/s Avg: 375.87Mb/s
Long Test Passed: 17-Jan-2005 23:15:36


-----------------------------------------------------------------
End results from Seagate's DiagATA/SCSI



File Structure Test Result:

Partition 1 (NTFS (200 GB) ) Result: Failed with critical Errors


NOTE: Any report of possible errors in the file system tests are for
informational purposes only. We suggest you should consider testing with
the official file system diagnostic utilities for your operating system.
Seagate is not able to assist with troubleshooting or reviewing
file system test results.



******************************************


Recommendation:
All selected physical diagnostics passed.

If you are not experiencing data loss and SeaTools reports File
System Structure errors, they may be caused by a lock-up or
failure to shutdown Windows correctly. Many times, these errors
may be repaired through normal system maintenance which
includes using the Windows provided "Defrag" and
"Scandisk / Chkdsk / Error Checking" utilities.

If you are experiencing a hardware error, you should isolate
the cause and replace the failing component. If you are unsure how
to proceed with repairs, contact a computer professional. After
completing any maintenance tasks, run SeaTools again to
verify that all errors have been repaired. If errors continue to
occur, the system may not be stable. Again, contact a computer
professional.




========================================================

afterwords i tried running the windows error checking utility on the drive... but it didn't really do anything.

after that i tried doing a repair install of windows on the partition and ran HDtach again and got much higher scores *i didn't take a screenshot tho*... but then i went to sleep, and today i ran HD tach again and it was back to the 3.2MB/s speed. so i formatted the drive and tried reinstalling windows again, and i just ran HD tach again, heres the benchmarks:

Quick Benchmark 2

Long Benchmark 2


it's better, but i don't know what's up with those huge dips in performance. i'll reinstall all my drivers and run HDtach again and see if i'm still getting reasonable scores or if it slows down to 3.2MB/s again

 

[NewGuy13]

crap...

i just installed my video card drivers and rebooted and ran another quick bench.

Quick Benchmark 3


i'm stumped :frown:

 

[NewGuy13]

bump.

anymore ideas/suggestions?

 

[mechBgon]

Is your Windows Firewall enabled with no exceptions allowed, and have you gotten some antivirus software installed yet? All your software's legit?

 

[NewGuy13]

Originally posted by: mechBgon
Is your Windows Firewall enabled with no exceptions allowed, and have you gotten some antivirus software installed yet? All your software's legit?

firewall is enabled 'with' exceptions.

i installed norton anti-virus and updated it but theres nothing wrong found in the scan.

and again, yes all my software is legit.

 

[mechBgon]

What version of Norton do you have? 2004 or later I hope. And what exceptions are you allowing, is there a good (and safe) reason for them?

 

[NewGuy13]

crap, well apparently i overlooked that the IDE controller for the HDD was in PIO mode... but it's giving me an annoying problem.

i can't switch it to DMA mode unless i uninstall the IDE controller, reboot, and let windows redetect the drivers automatically in which case it goes into UDMA mode...

but if i restart my comp again, it goes back into PIO mode and i can't select DMA mode unless i repeat the process.

 

[niknine]

NewGuy13,

I am seeing the:

BCCode : 1000000a BCP1 : 9D086240 BCP2 : 00000002 BCP3 : 0000000
BCP4 : 8051EC1C OSVer : 5_1_2600 SP : 2_0 Product : 256_1

errors also, usually after an Alt-TAB in/out of a game caused my system to reboot.

My specs:
-------------

XP Corp Pro SP2 Install
MSI K8N Neo2 Platinum (Ver. 1 board nForce3 chipset)
(no GART, SMBus, IDE, Audio) (nForce_5.10_WinXP2K_WHQL_english)
Athlon64 3500+ (90nm core)
Enermax EG465P-VE FMA (460W)
Master: Western Digital WD2000JB
Slave: Fujitsu MPG3409AT
Kingston Hyper X 1G (2 x 512MB) [KHX3200AK2/1GR] {2-3-2-6-1} (DIM 1,2)
Creative Sound Blaster Audigy 2ZS Model: SB0350
drivers 5.12.1.444 file (EAX4DRV_AUDIGY2_1_84_50)
eVGA GeForce 6800 GT
drivers (ver. 66.93) file (66.93_win2kxp_english)

Sorry I don't have a solution yet, but I plan to review this thread and work this issue also.

 

[aveal]

Hi there, I'm experiencing exactly the same problems as the thread's author already explained... what makes me think, as I use kind a similar system, that there's a kind of Hardware conflict or something like that...

My Specs:

Windows XP with SP2
AMD 64 Socket 939 3000+
ASUS A8N SLI Deluxe
Leadtek 6600GT Extreme
Corsair ValueRam 1GB(512MBx2) DDR PC-3200
Maxtor 160GB 7200RPM SATA HDD

I already tried different drivers for nearly each part of my system...
Do you have any idea yet how to solve those problems?

greets