Job interview for Tech Support Specialist (Jr.) position...

[amerello]

Hello everyone,

I have a job interview within the next few days for a Tech Support Specialist (Jr.) position. I have some basic questions because I am extremely nervous since this is my first official interview (with a big company nonetheless).

1. I was planning to go with just dress pants, shirt, and tie. Is a blazer mandatory? The job is within an office environment.

2. Should I expect any surprises? Tests on my aptitude, IQ, what not.?

3. Is it normal for them to ask tech-related questions or tests?

4. Does anyone have any examples of what kind of tech/problem-solving questions they might ask?


Thanks.

 

[hiromizu]

they might ask you a few business relevant questions but otherwise it really depends on what it all depends on.

 

[OdiN]

Where are you located, and what company?

 

[jjdeltor]

1. For an interview always go with a suit or blazer/tie combo. Allways better to be overdressed for an interview than underdressed.

2. Suprises are always possible. There is likely to be no real apptitude testing or IQ testing though. Just have some idea of how do answer questions like what are your weakness or shortcommings. The surprise will more than likelyr be in non tech related questions if they even happen at all.

3. & 4. The will more than likely go over your resume with you and from there have you build upon your tech expertise.

Good luck

- J

 

[alkemyst]

1) You can never go wrong wearing a blazer. Being overdressed on an interview is FAR better than underdressed.

2) On any interview you can expect surprises. Just know not everyone is expected to know the right answer, but showing / stating how you could find out goes a long way.

3) Of course. If you say you have experience with something make sure you do. My brother had someone list 'EXPERT/GURU LEVEL - PIX Firewalls'. The guy bombed his first few simple questions...then ended up pissed off and stormed out of the interview.

4) An example would be a user calls you stating they cannot print, what do you do? You are at a PC configured with dameware, an AD tool up and running, and access to the print server.

I'd look for checking the account first to make sure they weren't locked out. Then bringing up the printer to see if there are any bad jobs (or vice versa)...if so clear them.

If not, log into the user's machine and make sure they still have the right printer mapped.

If so, have the user power the printer on and off and do a reboot.

Something along those lines.

If you start of by saying you go to the printer and start taking it apart, I wouldn't be calling you back.

 

[amerello]

Thanks for the replies.

Responsibilities include: Local and remote support of our PCs, printers and monitors * Operational duties such as performing daily backups, printing reports, doing inventory and maintaining our computer room * Assist in the support of our local area network * Assist in the administration of our telephone switches * Trouble shooting * Interface and train the end users

Alkemyst, thanks for the example.

I think the scenario questions might be the toughest part. One weakness I have is explaining how to do something without actually doing it, like programming on pen/paper for exams rather than programming on the computer. I just kinda dive into the situation and try different things until the problem is fixed. Not sure why I have trouble with it but it might pose as a problem. I guess what I need to do right now is study and focus on "protocol" because they obviously want to hear how I solve problem 'x' step by step.