jerk customers

[ElFenix]

gosh i love people who call in trying to get things and telling me that since they bill at $300 an hour and they've already been on the phone for 30 minutes my company owes them $150 it makes me less willing to help them. no, i'm not able to price match them, because even if they do manufacture the product it is not the same product as it is branded differently when we resell it. no, i can't do anything about that. you are not getting a concession.

at what point does it become assinine to try to pry a $30 price match out of somebody?

 

[pyonir]

never if you are RossMAN.

 

[RossMAN]

Originally posted by: pyonir
never if you are RossMAN.

Damn straight.

 

[kranky]

When they tell you that, why don't you say, "Then why are you talking on the phone with me, when you could have made yourself another $150 already?"

 

[ScottyB]

People are like that at Kmart, its funny seeing someine lying to save a buck. I even have people call me and say "I have been waiting on hold for half an hour waiting for electronic." So that they get through quicker. I think "No, I answer the phones all day. You haven't even called today fvckface."

 

[Moonbeam]

ELFenix, I get the impression that part of your stress is that you are forced to make people unhappy because you can't satisfy them and that in some small tiny tiny way that makes you feel guilty, which in turn makes you bitchy. I propose, therefore, that you consider this:

people are unhappy. They don't like themselves. They are looking for strokes, any kind of strokes, to feel better and, of course internalize all failures to achieve satisfactions that do not satisfy, as personal affronts. You, my dear ELFenix, are the reason the world is rotten, they will tell you. It is your fault that I'm miserable. You won't give me the goody that will make me happy.

Not to worry. This is how we are. It has nothing to do with you. You are free, without guilt. You could give them the world and they would still be unhappy. If you don't let them suck you into their vortex, perhaps you can even give them something they would never expect, a modicum of kindness, but no discount. Anyway good luck there bro.

And it's never asinine to try to pull some sympathy out of me.

 

[ElFenix]

Originally posted by: Moonbeam
ELFenix, I get the impression that part of your stress is that you are forced to make people unhappy because you can't satisfy them and that in some small tiny tiny way that makes you feel guilty, which in turn makes you bitchy. I propose, therefore, that you consider this:

people are unhappy. They don't like themselves. They are looking for strokes, any kind of strokes, to feel better and, of course internalize all failures to achieve satisfactions that do not satisfy, as personal affronts. You, my dear ELFenix, are the reason the world is rotten, they will tell you. It is your fault that I'm miserable. You won't give me the goody that will make me happy.

Not to worry. This is how we are. It has nothing to do with you. You are free, without guilt. You could give them the world and they would still be unhappy. If you don't let them suck you into their vortex, perhaps you can even give them something they would never expect, a modicum of kindness, but no discount. Anyway good luck there bro.

And it's never asinine to try to pull some sympathy out of me.

moonbeam, you are an existent if i've ever come across one. and i mean that as great praise.

 

[MajesticMoose]

I work in a marina behind a damn so things get a little interesting at times. "how do you get to the ocean from here? you can't there's a damn in the way. they don't have locks. No. so there's no way for me to get down to the bay? nope. are you sure? well i spose if you went fast enough.... " or there's "what is the tide doing right now?"

 

[BatmanNate]

Originally posted by: ScottyB
People are like that at Kmart, its funny seeing someine lying to save a buck. I even have people call me and say "I have been waiting on hold for half an hour waiting for electronic." So that they get through quicker. I think "No, I answer the phones all day. You haven't even called today fvckface."

True 'dat. I worked customer service there for several years, and the ploys they'd come up with amaze me to this day.

 

[bmacd]

Originally posted by: ScottyB
People are like that at Kmart, its funny seeing someine lying to save a buck. I even have people call me and say "I have been waiting on hold for half an hour waiting for electronic." So that they get through quicker. I think "No, I answer the phones all day. You haven't even called today fvckface."

heh..we get that at my kmart too.

-=bmacd=-

 

[BatmanNate]

3 kmart employees posting on a tech board. Hell hath frozen over.

 

[Jzero]

"what is the tide doing right now?"

I'm guessing this marina isn't on tidal waters?

 

[amnesiac]

Originally posted by: bmacd

Originally posted by: ScottyB
People are like that at Kmart, its funny seeing someine lying to save a buck. I even have people call me and say "I have been waiting on hold for half an hour waiting for electronic." So that they get through quicker. I think "No, I answer the phones all day. You haven't even called today fvckface."

heh..we get that at my kmart too.

-=bmacd=-

It really bothers me when people lie to get stuff. At the restaurant I worked at it happened often.
- "Hi, this is the third time I've called and I kept getting disconnected." Uh, no. The restaurant is deserted and I'm the only one answering phones.
- "I want <ludicrous order request>. You guys made it for me last time." Of course we did. That's why NONE of the KM's know WTF you're talking about.
- "You guys took a reservation/saved a table for me last week." No, we never have and never will do dinner reservations you lying sack of sh!t. Wait like everyone else.
- "You had <nonexistant dish/dessert> last time. I ate it here the other day." Yeah, well it would be on the menu since it hasn't changed for SIX MONTHS you tool.

 

[bmacd]

lol....what people will do to get better service...makes me sick

-=bmacd=-

 

[Moonbeam]

ELFenix, LOL, I have no idea what an 'existent' is but I'll take what I can get. It sounds wonderful. Thanks.

 

[ElFenix]

Originally posted by: Moonbeam
ELFenix, LOL, I have no idea what an 'existent' is but I'll take what I can get. It sounds wonderful. Thanks.

and here with your outside-the-system views i thought you were an existentialist.

 

[jhu]

he's more of a non-existant, but that's kinda what all computer programs are, right?

 

[Moonbeam]

Hehe, So jhu, now that you've given up necrophelia, does that mean you don't dig girls any more.

ELFenix, I used to be an exitentialist back when I realized everything was hopeless, meaningless and without exit, but then I discovered that meaninglessness in all it's emotional implications is also meaningless, i just let go. Then I noticed that my heart didn't give a fig about meaning or meaninglessness. It just went right on loving.

 

[jhu]

i see my creation has developed this thing called 'humor.' must annihilate him...