I've finally been burned by Bestbuy.

[mugs]

Originally posted by: bababooey

Acer refuses to fix it because it was bought at Best Buy

That speaks volumes about best buy and not in a good way,nevr id care for the store personally.

He clarified later in the thread... Acer told him to take it to Best Buy because Best Buy is an Acer warranty repair center.

 

[aurareturn]

Fuck Acer. Their support is one of the worst. Even when you are in warranty, they charge you to call their customer support. They are not based in the U.S. so you know how it's going to be trying to help you fix something.

Yes, their prices are low and their laptops are decent but from now on, I will always spend a little extra to get a Dell, HP, or Toshiba.

 

[Cattlegod]

acer and best buy both suck.

 

[Kelemvor]

First thing I'd do is contact your state's Attorney General's office and file a complaint. At the same time, contact the Better Business Bureau. You'll get results that way for sure.

 

[PottedMeat]

Originally posted by: amdhunter
Funnily enough, the laptop is only 15 days old and has developed a bunch of bleeding pixels. There is a line of dead pixels on the bottom of the screen also.

Aren't bleeding pixels caused by a hard hit to the screen? I took apart an old Powerbook LCD with a few lines of dead pixels and found that the glass was cracked where the glass<->flexi cable met. This severed the connection between the row driver and the row making a dead line. The Powerbook probably fell on its side to take damage like that.

 

[aurareturn]

Originally posted by: Renob
So why are you even involved with this, its not your laptop, you did not pay for it, have your nephew grow some balls and deal with this on his own.

I work in the computer industry and at this point side with BB, sounds like the kid damaged the system, its very easy to jack your lcd up with out leaving and signs of abuse.

So the moral of the story is extended warranty that covers the LCD is always a MUST!

Oh and BTW Im sure is you all cry enough you will find someone that will repair it, looks like a good chance for the boy to learn how to escalate.

He recommended the laptop and he should take some responsibility.

 

[Renob]

He recommended the laptop and he should take some responsibility

Thats just plain silly, shit if some person came into a store making a fuss over an item he did NOT buy I would tell him to get lost, he is out of the picture, the store owes him NOTHING he was NOT the buyer.

Now lets say if the boy was 13 and this was his dad that would be a different story.

Here recommended the laptop, the laptop is not the issue, its a customer care type issue at this point, and for this guy to be getting all angry with the poor dude at that store who is doing his job is just lame, that system has been in the hands for the kid of 15 days, who knows what he has done to it and how he has treated it.

 

[Regs]

Since when do any member of "The Geek Squad" have say over a products reliability?

Aren't they just contracted through Best Buy anyhow? They should be in no position to make such decisions or even remark. But then again, they likely don't know anything about good business ethics, like half of the "been there long enough" managers of retail stores.

 

[tatteredpotato]

Originally posted by: Renob

I work in the computer industry and at this point side with BB, sounds like the kid damaged the system, its very easy to jack your lcd up with out leaving and signs of abuse.

It's just as likely that a defect in the screen left it weaker and more vulnerable to damage.

 

[darkswordsman17]

Originally posted by: Renob

Thats just plain silly, shit if some person came into a store making a fuss over an item he did NOT buy I would tell him to get lost, he is out of the picture, the store owes him NOTHING he was NOT the buyer.

Now lets say if the boy was 13 and this was his dad that would be a different story.

Here recommended the laptop, the laptop is not the issue, its a customer care type issue at this point, and for this guy to be getting all angry with the poor dude at that store who is doing his job is just lame, that system has been in the hands for the kid of 15 days, who knows what he has done to it and how he has treated it.

Wow, I'm glad I'm not related to you. Its his nephew, you know family, the people you tend to do nice things for and help when you can. Besides how do you know that the kid had not already tried (and got no results) or wasn't there when the OP was? If I had a fairly close family member in the same position I would be trying to figure out how to help him get it fixed/replaced or get a refund.

 

[BigPoppa]

Originally posted by: Regs
Since when do any member of "The Geek Squad" have say over a products reliability?

Aren't they just contracted through Best Buy anyhow? They should be in no position to make such decisions or even remark. But then again, they likely don't know anything about good business ethics, like half of the "been there long enough" managers of retail stores.

Best Buy bought the Geek Squad. They own it. Geek Squad agents are the ones who look at and take in any product we sell that needs servicing (other than large appliances). So yes, the GS agent is THE position to remark on defective/broken products. The agent doing the check-in process on this particular laptop did it improperly, in my opinion. If there is no obvious physical abuse (drop, spill, etc) it should be sent to a repair facility.

 

[Alistar7]

edited

 

[Squisher]

Originally posted by: XZeroII
Go back to best buy and refuse to leave until you get some results. If the store manager isn't there, ask for the regional manager. If the regional manager isn't there, ask for his boss. Keep going up. Tell them to wake the president of the company up if they have to. Make a lot of noise, but be polite. Don't leave until you get a firm commitment that something will be done and you get it in writing.

Also get everyone's full name that says it is abuse. Tell them they're going to be subpoenaed to testify in small claims court that this cannot happen unless it is abuse.

 

[Squisher]

Originally posted by: Alistar7
Why not just buy him an exact replacement, then in a few days take the damaged one back and return it with the newer sales slip.....

Too many numbers on a laptop. Fraud.

 

[effee]

Updates?

 

[MichaelD]

With WorstBuy, the squeaky wheel gets the grease; you've just gotta squeak really loudly. I've had quite a few problems there myself but I won 99% of the time by being polite and persistent. You shouldn't HAVE TO go thru all that hassle though. <--that's the point.

Remember this: Everyone has a boss. Speak with him or her and be sure to mention the condescending, rude service you've received so far.

And to the Acer bashers; I've had my Acer laptop almost 2 years. Zero problems and still have a year left on the warranty. The battery life sucks badly. That's the only complaint I have.

 

[se7en]

And for the love of all that is holy in atot learn from this young grasshopper. Your thread title tells us you knew the risks of shopping there but still allowed a loved on to succomb to the devil. Thats not what family is for and you know that.

But yes I would go back and start working up the management chain as some have said already. If you can't get a good answer in store ask for the district / regional heads and go from there as far up as you need to go.

 

[gnumantsc]

AMDHunter go write a complaint on the consumerist and take a look at this link posted by them it does work: http://consumerist.com/consume...hen-does-so-247913.php

I feel bad for your nephew that he got burned, when it is an expensive purchase buy things on credit card. If you don't like the result as you do not then you do have the option of requesting a charge back. The GeekSquadder knows crap about screens if there are a ton of bad pixels its called MANUFACTURER DEFECT. I've seen a few cases where someone bought a brand new toshiba laptop and it had quite a bit of dead pixels right out of the box.

 

[allisolm]

Originally posted by: aurareturn
Fuck Acer. Their support is one of the worst. Even when you are in warranty, they charge you to call their customer support. They are not based in the U.S. so you know how it's going to be trying to help you fix something.

Yes, their prices are low and their laptops are decent but from now on, I will always spend a little extra to get a Dell, HP, or Toshiba.

I've called and gotten tech help at no cost.

End User Technical Support and Service (USA only)
For end user technical support, spare parts and service: 1.800.816.2237

 

[slsmnaz]

Couple questions I had: How did you get burned by BB? How do you know the damage was not caused by abuse?

 

[otispunkmeyer]

im glad ShaftBuy dont really exist in this country (pretty sure there is a BB in london but things might be different here with our trading standards n whatnot)

instead we have PCWORLD and the TechGuys. i dont think they are as bad as BB though, though they do spout some classic BS when trying to flog computers. so many times i wished i could of stepped in an saved someone from buying the wrong computer

 

[yllus]

Head back to Best Buy and go through these steps.

1. Go to Customer Service and ask to see the "manager on duty" (MOD). That person is in fact responsible in full for the store at that time.

2. If the MOD cannot help you or refuses to help you, ask to speak to the store manager immediately.

3. If the store manager is not there (it happens, they have lives too) or cannot help you, demand the phone number and name of the store's regional manager, and make it crystal clear that you will spell out their names explicitly to the regional manager while you explain how unhappy you are with the service you've received.

4. At this point, there should be no way in hell that you're still stuck with the laptop. If by some extreme case this is not true, request the phone number to and talk to Corporate HQ for Best Buy as a final step.

They'll try to grind you out by all the threats and calls you may have to make, but if you escalate properly through these steps, once the manager(s) at the store hear you're willing to call their regional manager, they'll freak out and give you pretty much anything you want. Make sure to request "some compensation" for the time you've burned up in this mess (some $ on a gift card works).

 

[Alistar7]

Originally posted by: Squisher

Originally posted by: Alistar7
Q]

Too many numbers on a laptop. Fraud.

Yeah I guess that would be fraud, probably not the brightest suggestion on my part, ignore me please

 

[mh47g]

Sell it to yourself on ebay then try Acer again.

 

[OutHouse]

Originally posted by: amdhunter
Funnily enough, the laptop is only 15 days old and has developed a bunch of bleeding pixels. There is a line of dead pixels on the bottom of the screen also.

Best Buy refuses to replace the laptop since it is over the 14 days return policy, and Acer refuses to fix it because it was bought at Best Buy.

The Geek Squadder I saw claimed that it was abuse. I was like, how the fuck is it abuse, do you see any physical damage to the laptop? He said there is no way a laptop can just develop these pixel problems unless it took a hit or something.

I wanted to beat the living fuck out of this kid, seriously the fucking smug look on his face made me want to plant a fucking bat to his head.

Unfortunately, my nephew paid for the laptop cash, and there is nothing else I can think of. Acer refuses to fix it under warranty...it is not their problem.

Anyone have any experience with Acer warranty support with Bestbuy? The laptop is BRAND NEW, and this is pissing me the hell off.

6-7 years ago i had a HP digital camera after a year it would only work when it wanted to. I bought it at best buy with the extended warranty. well they shipped it off to the repair center and a few weeks later they called and said it was ready for pickup. i go down and its not fixed. the moron at the repair center said there was impact damage and they wont fix it. :| the impact damage was a 2mm shallow scratch on the side of the camera. WTF. after much bitching, phone calls and letters written it never got fixed. I will never ever buy anything from bestbuy again and so far i havent.