IT Vendors

[Britboy]

Do any of you guys have suggestions or links to articles that recommend policies and procedures that can be put in place to help ensure IT vendors do what you want them to do.

It seems like we have a bunch of vendors running around doing whatever the hell they want, they don't follow any of our methodologies. Projects are late, solutions unfit for use and so on. I understand that most of this needs to be explicitly specified before they are ever hired. I'm looking for a checklist of sorts that details all the items to consider when engaging these vendors.

Thanks!

 

[FoBoT]

wild guess, but they have been indoctrinating us to ITIL. it might include stuff like that? i dunno
http://www.remedy.com/solutions/itil.html
http://www.pinkelephant.com/
http://www.tso.co.uk/demo/itil2/index.htm

 

[iamwiz82]

Stop paying your POs! :evil:

 

[Utterman]

If you have someone who coordinates the vendors to go onsite, I suggest some of the following policies:

-Have an incentive/disincentive for timeliness. Such that they may or may not get a reward for being onsite either on time or early. Then have a messages in their PO stating they are expected to be onsite at a certian time or else $100 gets deducted off their PO.
-Once the vendor is onsite, they MUST contact the project manager/coordinator or else they are considered late.
-State on the PO that they must perform the scope outlined on what is on the PO or else they won't get paid.
-Implement a "sign-off" sheet that both the client and vendor have to sign in order for the PO to be recieved and the job is done.