IT People: How many hours do you provide tech support to your users?

[Nightfall]

I know some of you provide just a little tech support, and some of you provide a lot of it. As a Network Manager, I even provide some. I don't think I have met a single IT person who provides NO tech support at all. However, I am sure some exist.

Tell me how much tech support you provide in a day....on average. Also, what is your title?

 

[zixxer]

My category isn't listed. I work in the IT dep't, and typically am bothered when one of the lower techs don't know how to handle a problem. I tell them what to do, and they do it. I typically manage servers/network/switches/etc.

Maybe once a week do I actually go to someone's desk and fix a stupid issue.

 

[brtspears2]

0-2 hours a day tops. I spend more time here reading than helping.

 

[Confused]

Originally posted by: brtspears2
0-2 hours a day tops. I spend more time here reading than helping.

Ditto

 

[Pex]

I don't work IT yet (still in college), but I provide about .5 hours a day explaining why my brother gets pop-ups when he goes to porn sites.

 

[Stark]

you need to add "as little as possible" to the list

 

[PanzerIV]

I might have one day where I barely even get to eat lunch and then several days (like lately) where all I do is surf ATOT, among other things. So, I don't really fit in any of those categories.

 

[Chadder007]

Computer Hardware Tech/ Help Desk Tech
Sometimes Ill be out all day long helping users....other times Ill have almost nothing to do (like just unlocking accounts most of the day). It varies greatly. There is NEVER a steady workload.

We have over 1500 employees total. Over 600 computers and 9 people total working for IT here.

 

[BornStar]

I keep the computers running like well oiled machines. I would say I'm helping users about 2 hours a day but I'm the only person that does that. My boss just sits and eats candy all day.

 

[FoBoT]

every five weeks i get the pager for a week, but i mostly ignore the escalated requests as much as i can get away with

i normally read what the problem is, and 90% of the time it is something stupid and pisses me off that we are doing any level 2 support. we are supposed to be level 3+ , we got boned when the call center eliminated the old level 2 group

the whole thing pisses me off :frown:

 

[cessna152]

It depends on what is happening . When we do rollouts of new software or anything major, I get tons of calls. Currently, I haven't had one call in 2 weeks.

Working IT at a College is great.

 

[Mr N8]

Usually I spend about half my day helping users and the other half actually getting things done with the network. Sometimes it swings a couple of hours each direction, since I am really the entire IT staff for my company.

 

[notfred]

I don't work in IT, what do I vote for?

 

[Nightfall]

Uh...then don't vote?

 

[Nightfall]

Originally posted by: MogulMonster
Usually I spend about half my day helping users and the other half actually getting things done with the network. Sometimes it swings a couple of hours each direction, since I am really the entire IT staff for my company.

That sounds about right for me. I am pretty much the entire support for the company as well. Good thing they let me dictate what software and hardware to bring in. It makes my life easier when they give me a good budget to work with. Cisco routers and switches, Compaq servers, all Windows 2000 environment, etc.

 

[LordThing]

Ever sence our multiple cutbacks in 2002, I am Mr Everything. I cover helpdesk calls, do onsite work, do hardware images and specs, sever installations, OS patching/evaluation, printer installation, travel onsite to do office data/phone moves...just about everything.

Did i ever get any increase in pay for taking on about 3 different jobs? Nope....

I mostly just firefight/triage items.