Issue with DVD drive not accessible under Windows 7 but is visible

[The Stigenator]

I built a Intel Haswell based machine using a Asus z87-A LGA motherboard and a Intel Core i5-4670k processor. I upgraded the BIOS but I think there is a newer version so I'll try install that.

The system runs windows 7 (its a dell OEM disc that i purchased off amazon). I have an ASUS DRW-24B1ST dvd drive that is detected by the bios (i used it to install the OS), and detected by the operating system.

However I cannot open discs, read discs from that drive. I have to use an external USB cd/dvd drive to do that. CDburnerXP does not show compatible drives (even though the drive is listed as compatible). I even installed Nero Burnkwik but that doesnt burn either.

I believe the issue is with AHCI. I currently have 3 hard drives, a 250gb Samsung SSD (OS), 1tb Seagate Barracuda ST1000DM003 and a 2tb ST2000DM001 drives attached too. I have 'secure boot' on it seems in the bios.
The drives are connected AHCI and I cant just flip the cdrom into IDE in the bios. It has to all be AHCI or IDE or Raid. I have the dvd drive in SATA 1, SATA2 is SSD, 3-4 are the seagates.

Any idea what I have to do. I am frustrated, cant use that computer because of the cd drive issue. I can reinstall by turning off secure boot and AHCI if needed, but would i lose speed.

Also the CPU runs super hot (compared to the AMD with stock cooler in the other system). I may have to run a Hyper 212 cooler, any idea how hard that may be a tasK?

 

[The Stigenator]

okay updated to latest firmware, installed the latest chipset stuff from intel / asus and it still wont work. However it sees the disc i insert, it just cant read it.

If i try eject from windows it says there is a disc in the drive been read. However i can hit eject from the hardware button and it ejects.

If i try to double click on the drive with a disc in it, it wont read it.

 

[escrow4]

Dell OEM? Is that even installable? I'd disable secure boot unless you really need it, then set the OS to SATA 0, other HDD's after, drive last. Definitely leave AHCI enabled. Then try this:

http://answers.microsoft.com/en-us/...indows-8/ad546c20-b916-4ad5-9858-52e10610ee14

 

[The Stigenator]

well its a legal copy of windows 7 through jett systems. It works fine on other machines, its just an OEM disc with a COA code.

I'll try what you suggested, worst comes to worst i will nuke the install but before that change the ports on whats plugged in where

 

[vailr]

Double-check: which SATA ports are Intel and which are 3rd-party controller. Disable the 3rd-party controller in bios, if not needed. As stated previously: the optical SATA drive should plug in to the highest numbered Intel SATA port: #5, with boot HD on port #0.

 

[paul878]

Can you boot from that drive?

 

[Topweasel]

Might be silly but I have had 2 users with a similar issue (sometimes a wierd text file is all they see). Have you removed the drive from Device Manager and rescanned for it?

 

[The Stigenator]

So I took all your suggestions..

1. Yes I could boot from the drive, i installed the OS, and its still reading.
2. I decided to hold off on switching SATA ports, until the last resort, however what fixed the problem was removing the device and re-scanning for it in Windows 7.

So its now reading cds and dvd's correctly. W00t! Thanks TopWeasel..

 

[Topweasel]

So I took all your suggestions..

1. Yes I could boot from the drive, i installed the OS, and its still reading.
2. I decided to hold off on switching SATA ports, until the last resort, however what fixed the problem was removing the device and re-scanning for it in Windows 7.

So its now reading cds and dvd's correctly. W00t! Thanks TopWeasel..

Great. Glad to hear it.