Let's be clear about one thing: Neither myself nor my dad torrent anything, ever. He doesn't even know what torrenting is, let alone how to do it. We don't have - and have never installed - torrent clients on our devices. It's also highly unlikely malware has done anything torrent-like with our connection.
We've been paying for 100Mbps up and down with Lumos for about eight years now, and my occasional visits to speedtest.net have confirmed they were pretty much giving us what we were paying for. Well, until recently.
We rarely do any heavy streaming, and even when I streamed 4K videos on YouTube for over an hour several months back, we were never throttled. I have a bandwidth monitor on my laptop that I frequently watch, and I haven't recently seen any bandwidth anomalies or irregularities to be concerned about.
I ran a speedtest 6/30 and everything came back around 80Mbps up and down - the usual. However, when our new billing cycle started on 7/1, the Internet started crawling. All my devices - desktop, laptop, both smartphones and my PS4 - have all been reading 2.5Mbps down and 0.5 up for the past three weeks or so now, whether on Ethernet or WiFi. I've reset the modem a handful of times for as long as an hour and it hasn't helped. My ISP, Lumos, has unhelpfully (and unsurprisingly) deferred the issue as being on my end. No word of maintenance or anything on their end that could've caused this disruption.
I doubt anything's wrong with the modem itself. The fact it was working perfectly until the beginning of this month's billing cycle would rather seem to indicate that our plan magically downgraded on its own even though neither of us changed it. Perhaps Lumos thought they could nerf our bandwidth and we'd never notice?
My WiFi's running on a fairly new router that's running some type of security (WPSK2 or whatever) and a lengthy, very random password right out of the box, which I haven't changed. It's unlikely, to me, that anyone cracked our WiFi, especially given the rather upscale neighborhood we live in.
I also ran a tool from Google - NDT by MLAB - which came back saying no throttling was apparent. This sort of reinforces the idea that our actual Internet plan itself might have been changed. But I don't really know how all that works.
In any case, it seems most likely that Lumos throttled our Internet out of the blue. Anybody know what, on my end, could've caused this? If it's my ISP, what can I do to fix this? And if there's nothing I can do, what other reasonable ISPs can I look at? (I'm on the east coast of the US. I heard Comcast and Verizon suck over here. Cox maybe?)
Thanks...
We've been paying for 100Mbps up and down with Lumos for about eight years now, and my occasional visits to speedtest.net have confirmed they were pretty much giving us what we were paying for. Well, until recently.
We rarely do any heavy streaming, and even when I streamed 4K videos on YouTube for over an hour several months back, we were never throttled. I have a bandwidth monitor on my laptop that I frequently watch, and I haven't recently seen any bandwidth anomalies or irregularities to be concerned about.
I ran a speedtest 6/30 and everything came back around 80Mbps up and down - the usual. However, when our new billing cycle started on 7/1, the Internet started crawling. All my devices - desktop, laptop, both smartphones and my PS4 - have all been reading 2.5Mbps down and 0.5 up for the past three weeks or so now, whether on Ethernet or WiFi. I've reset the modem a handful of times for as long as an hour and it hasn't helped. My ISP, Lumos, has unhelpfully (and unsurprisingly) deferred the issue as being on my end. No word of maintenance or anything on their end that could've caused this disruption.
I doubt anything's wrong with the modem itself. The fact it was working perfectly until the beginning of this month's billing cycle would rather seem to indicate that our plan magically downgraded on its own even though neither of us changed it. Perhaps Lumos thought they could nerf our bandwidth and we'd never notice?
My WiFi's running on a fairly new router that's running some type of security (WPSK2 or whatever) and a lengthy, very random password right out of the box, which I haven't changed. It's unlikely, to me, that anyone cracked our WiFi, especially given the rather upscale neighborhood we live in.
I also ran a tool from Google - NDT by MLAB - which came back saying no throttling was apparent. This sort of reinforces the idea that our actual Internet plan itself might have been changed. But I don't really know how all that works.
In any case, it seems most likely that Lumos throttled our Internet out of the blue. Anybody know what, on my end, could've caused this? If it's my ISP, what can I do to fix this? And if there's nothing I can do, what other reasonable ISPs can I look at? (I'm on the east coast of the US. I heard Comcast and Verizon suck over here. Cox maybe?)
Thanks...
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