ISP Problem?

[Hooya]

I was told by a friend that my ping to my default gateway should be under 100 ms. Is this true? I'm using Shaw@Home, and when I tested it, my pings jump all over the place. They're anywhere from 50 to 500+ ms. Is this normal or is my cable really crappy?

 

[Ace69]

The ping to your gateway should be less then 100ms. If you are getting pings exceeding 200ms, I would contact @home and see if they can do anything about it.

 

[splice]

Cable is knows to have bad ping spikes. Since it is shared bandwidth nothing is absolute. It pretty much depends on how many people are accessing data on the shared pipe.

 

[Hooya]

So, if I call them and their "tech support" tells me that 200 ms is not unusal (or in other words, normal), then they're lying right? Ohh, and they're not spikes. It's pretty much constant now (anytime, everytime, whenever I check), although it was better before.

Thanks for the help.