ISP Diconnect Issue

[Logickane]

Recently I've been having issue with staying connected to my IPS. These are not random incidents. This happens whenever I try to host a game server, Ark Survival Evolved. At first there was no issue, but now whenever I go to start the server, the ISP drops. It will reconnect after 30 seconds, but shorty after will disconnect again.

Everyone is the household is wireless, we're using a netgear 7550 modem/router. No one else in the household causes this. Just my computer! The same thing happens after loading Smite. I've tested while every other computer is off, same results. To be clear, I had the same issue with a modem and router setup, the router stays connected to the computers, but the modem will drop connection to the ISP.

I've contacted my ISP, changed modems, and had the lines check. Still no fix. I feel this may be a problem within my computer. I've used SpyBot Search and Destroy to check for malware, everything looked good there. Please help!

 

[Fardringle]

So, when you try to host the game on your computer, that one computer loses the connection but everything else in the house still works fine?

Have you tried completely reinstalling the game? Or check with the game's support web site/forums to see if anyone else has the same problem?

 

[Logickane]

No, the internet drops for the entire house. The modem has to reconnect to the ISP each time. Anyone else in the household can access the internet without causing the issue. I can still access the web browser fine, and stream videos, but while downloading driver updates for Windows 10 this morning I got disconnected a couple of times before I got them finished.

Edit -
Yes I've checked forums for the games, no one else seem to be having a similar problem. I would try uninstalling and reinstalling, but with DSL it takes forever and since it happens with a couple of different games and situations I felt that it wasn't necessary.

 

[VirtualLarry]

To me, it seems like it could be your line, if you have DSL. High line utilization, may cause the error count to rise faster, which when it exceeds a certain threshold, may trigger a re-train of the line, or otherwise cause a loss of DSL sync, which means that your connection will drop.

This may require line repairs from your ISP or telco, or it may just require a better DSL modem.

 

[Logickane]

To me, it seems like it could be your line, if you have DSL. High line utilization, may cause the error count to rise faster, which when it exceeds a certain threshold, may trigger a re-train of the line, or otherwise cause a loss of DSL sync, which means that your connection will drop.

This may require line repairs from your ISP or telco, or it may just require a better DSL modem.

I have the ISP coming back out to recheck the lines this afternoon. But if a bad line is the case, wouldn't others using the internet cause the same issue when using as much bandwidth? Like say someone using a Torrent program?

Also, the other devices in the house are using built in wireless or a wireless card, while I myself am using a USB wireless device. Can this be related in any way? We have been using this set up for quite some time, other than switching modems to try and solve the problem. The only other major change I can think of is I switched to Windows 10 when it came out, and things started getting a little buggy, and I think we didn't start having this problem until after I upgraded.

 

[Gryz]

It could be that heavy traffic in the downstream direction does not cause any problems, but heavy traffic in the upstream direction does.

Running a game server causes you to send a lot more traffic than usual in the upstream direction. That could trigger the problem.

You can test this by uploading a large file to some place on the net. Pings or traceroutes won't do. Large enough that the upload takes 5 minutes or more. When you do that, does it cause a DSL-disconnect ? Speedtest tests are maybe too short to trigger the problem. You could also try and download a popular (new) torrent. Once you have downloaded a certain amount of data, your torrent program should start uploading to others too. That might be enough to completely fill your upstream bandwidth.

If this is indeed the problem, then the simplest fix would probably be to let your ISP lower the speed on your DSL-connection in the upstream direction. Remember, the A in ADLS stands for Asymmetrical. That means: upstream and downstream speed don't have the be the same.

Do you know what the upstream and downstream speeds actually are ? You can see this by logging into the web-admin page of your router. Almost all routers show the actual speeds of the DSL-link. That is a lot more reliable than looking at speedtest links. If you can find it, can you tell us what the speeds are ? You should also be able to find the exact log of all the disconnects of your link, including the disconnects you didn't notice.