Well, these guys have suffered with timeouts connecting for a while, and now they cannot connect at all. It is a very old house.
I've never seen this before either, but I guess at some point the RJ45 does get translated into a "regular" phone line twisted pair.
The ISDN device terminates in a tan input box at the phone patch panel area as usual, but this box, which has the ISDN number on it, has an RJ11 input jack.
Pretty weird. I guess the phone company set it up that way. I don't know.
Currently, the RJ45 out of the router goes through some very strange and questionable configurations. The RJ45 cable is only three feet long, and it first plugs into this funky small box that has a switch for "tele" or "modem". Wires come out of that box which are have been stripped, twisted, and capped to connect to some other bared wires that then disappear under the floor. At the phone patch panel area, some wires come off the patch, turn into insulated wiring, and terminate into an RJll phone box just dangling in the air. There is then a regular phone cord, about a foot long, connecting that dangling box to the ISDN input box mounted on the wall. Pretty weird, huh? Far from optimal, I'd say.
The phone company says the ISDN line checks out okay in their tests, so I'm hoping that by composing a cable to run straight out of the router back to the ISDN phone box (RJ11 in this bizarre case) that I might be able to solve the problem.
I am really currious as to why the ISDN signal in this case seems to be sharing the patch panel with the rest of the house phone wiring. Again, I have never seen this happen.
Anyway, it sounds like I just need to map the two RJ45 4-5 pins to the two RJ11 2-3 pins, don't you think? Since there are only two permutations possible here for the RJ45 to RJ11 mappings I should be able to get it fairly quickly.
Thanks for responding. I appreciate it very much.