Is this Newegg Comment/Support Community Notification Feature New?

[Wyndru]

Today I received an email from newegg:

To help make NewEgg.com a friendly place to shop, we enable shoppers to ask our customers questions about the products they bought - because sometimes input from a fellow customer is the most helpful.

A shopper is looking for an answer from a fellow customer about HIS iCooler H777F1G2M Radeon HD 7770 GHz Edition 1GB 128-bit GDDR5 PCI Express 3.0 x16 HDCP Ready Video Card.

Since you bought this on June 17, 2013, we thought you might be able to help.

A shopper asked: I recently buy this to put on my Dell XPS X8700. Replaced it and monitor didn't detect any signal. any advise?

Is this a new thing? I've never commented on this item, and I can't tell if it's a phishing attempt but the link to answer points to turnto_dot_com. I don't know what turnto is.

Don't they have a tech support staff for these kind of questions?

 

[Soundmanred]

Google.com
http://www.turntonetworks.com/turnt...o-provide-on-demand-experts-for-shopper-qa-2/

 

[DaTT]

I would respond with, "Sorry about your luck, but it is Radeon. Next time you should try nVidia"

 

[Wyndru]

Google.com
http://www.turntonetworks.com/turnt...o-provide-on-demand-experts-for-shopper-qa-2/

Ahh, I saw that but I didn't think it was the same as turnto.com, which google had no description because of the site's robot.txt whatever that means.

I realize now after clicking it resolves to the same site.

 

[NeweggSupport]

Today I received an email from newegg:
Is this a new thing? I've never commented on this item, and I can't tell if it's a phishing attempt but the link to answer points to turnto_dot_com. I don't know what turnto is.

Don't they have a tech support staff for these kind of questions?

Dear Wyndru,

Yes, we have incorporated a Customer Q&A feature on our website, powered by TurnTo.com. With this feature, customers can help each other with questions, feedback and comments.

Customers who purchase an item from Newegg.com may receive this email. Please know that this is an optional feature; there is an option to opt out in this email as well.

Please let us know if you have further questions or concerns. Our email address is Wecare@newegg.com.

 

[Bubbleawsome]

This bothers me slightly because many people that buy an item don't know anything about it, but other might have not bought it and do know. :/ I actually own that model, but no email. :awe: Whatever, I'm sure it will get better.

 

[Phoenix86]

Dear Wyndru,

Yes, we have incorporated a Customer Q&A feature on our website, powered by TurnTo.com. With this feature, customers can help each other with questions, feedback and comments.

Customers who purchase an item from Newegg.com may receive this email. Please know that this is an optional feature; there is an option to opt out in this email as well.

Please let us know if you have further questions or concerns. Our email address is Wecare@newegg.com.

What a terrible idea, I realize you guys are looking to reduce support burden but this is not the right way to do it. Aside from general ignorance, I can't wait for someone to suggest they test a PSU by licking bare wires to see if there's current, or whatever trolling that's bound to happen.

 

[Wyndru]

Nice...atot has their very own newegg rep posting here

Thanks for the response newegg, I have to admit, I'm also a little skeptical how this will work out (mainly for the reason above regarding people abusing it). You would think a company would want support advice coming from the people who will eventually need to deal with the RMA's. I can see ridiculous responses telling people to do something that will end up damaging products, or something similar.

"Submerge it in peanut butter over night, then wash it off with warm water and plug it into the slot, I heard that fixes this known issue..."

 

[fralexandr]

I was going to post asking if he plugged in the 6 pin power connector :S... but NOPE
apparently answering questions requires inputting additional information, even if you have a newegg acct :\.