I had a bad expierence ordering online from svc.com. I just wrote this e-mail that I want to send to them, but I wanted to see what you guys thought first. Is this fair? I think my e-mail explains pretty well what happened, and I don't really want to retype everything, so I'll copy/paste (one of my favorite things in the world). Here's the e-mail (sorry if it's confusing):
I'll take 3 of the SVC 12" UV/Black Cold Cathode Light w/Dual Inverter (CCFL3-BLK) that are on sale for $7.99 to replace those $7.99 purple ones. However, I also think that something should be done for the trouble that I have gone through. Perhaps a free item of some sort or free next air shipping or maybe both. I mean I followed to protocol what the instructions said on the site. I had to wait an extra day to be sure that the credit card company would take the alternate address. I also made sure to put the credit card's phone number on the original order. The order went through on monday. I found out that my order had been placed on hold on tuesday, so I sent an e-mail explaining the situation, including the phone number to my credit card company. I then waited a day in order to give time for a delayed response. I did not recieve a response. Next, I decided to call svc using the telephone number given on the original e-mail confirmation of the order placed. After several rings I got an answering machine that told me to e-mail the same place that I had already e-mailed, which is exactly what I did yesterday (thursday). Finally, I recieved the a response today on friday, to an order that had been placed on monday! You would think that one of the first things a company would do is contact the person somehow more than a generic auto-response e-mail! I do not want to have a bad expierence with svc, I like the site, and the prices are great, but if I'm going to have this sort of hassle every single time I try to place an order, I'll pay more to a different company to ensure getting my product in an orderly fashion (and probably all the products I originally order now that one of the products I ordered ran out of stock because of a delay). When you're on a time restraint of warranty on other products like I am currently then you expect orders to go through if you have followed the instructions perfectly. If I am truly a "valued customer" and expects me to purchase from them every again then I feel that svc needs to persuade me by making up for the hassle I had to put up with this order. Thanks!
Rus
P.S. ananders sorry if this isn't the best place to post this. I don't usually post/read in the off topic forum. Thanks for your input!
Rus
I'll take 3 of the SVC 12" UV/Black Cold Cathode Light w/Dual Inverter (CCFL3-BLK) that are on sale for $7.99 to replace those $7.99 purple ones. However, I also think that something should be done for the trouble that I have gone through. Perhaps a free item of some sort or free next air shipping or maybe both. I mean I followed to protocol what the instructions said on the site. I had to wait an extra day to be sure that the credit card company would take the alternate address. I also made sure to put the credit card's phone number on the original order. The order went through on monday. I found out that my order had been placed on hold on tuesday, so I sent an e-mail explaining the situation, including the phone number to my credit card company. I then waited a day in order to give time for a delayed response. I did not recieve a response. Next, I decided to call svc using the telephone number given on the original e-mail confirmation of the order placed. After several rings I got an answering machine that told me to e-mail the same place that I had already e-mailed, which is exactly what I did yesterday (thursday). Finally, I recieved the a response today on friday, to an order that had been placed on monday! You would think that one of the first things a company would do is contact the person somehow more than a generic auto-response e-mail! I do not want to have a bad expierence with svc, I like the site, and the prices are great, but if I'm going to have this sort of hassle every single time I try to place an order, I'll pay more to a different company to ensure getting my product in an orderly fashion (and probably all the products I originally order now that one of the products I ordered ran out of stock because of a delay). When you're on a time restraint of warranty on other products like I am currently then you expect orders to go through if you have followed the instructions perfectly. If I am truly a "valued customer" and expects me to purchase from them every again then I feel that svc needs to persuade me by making up for the hassle I had to put up with this order. Thanks!
Rus
P.S. ananders sorry if this isn't the best place to post this. I don't usually post/read in the off topic forum. Thanks for your input!
Rus
