I will only purchase from monarch again if noone else has the item that I'm looking for. Getting to talk to someone on the phone is a hassle (was for me), didn't seem like they cared too much. I was trying to RMA a TV tuner card that I was less than satisfied with (poor recording qualty). They wouldn't answer my calls (leave a message and we will get back to you type thing), so the only other option was to e-mail for an RMA. When they finally answered (3 days later) it wasnt for a refund (which is what I wanted, and stated so in the e-mail), instead it was an RMA # for an exchange! So needless to say, I won't be dealing with them in the future unless it is an item I know the quality of, or they are the only one's that have it. Even then I would be hard pressed.