Is Newegg still a stickler that billing = shipping address?

[aphex]

They used to be the biggest PITA about having the two match.... I didn't matter how many times i called my CC, Newegg would always reject my order if there was any difference...

Are they still this way?

 

[imported_malcontent]

I have never had that issue. I always have orders sent to my work address.

 

[Zaitsevs]

I think it's more up to your CC holder now. As long as the address is registered with them.

 

[TheBDB]

The last 2 times I bought from them my shipping and billing addresses were different, they didn't seem to care.

 

[Sentinel]

I don't think so, Monarch is worse.

 

[Manuwell]

Originally posted by: aphex
They used to be the biggest PITA about having the two match.... I didn't matter how many times i called my CC, Newegg would always reject my order if there was any difference...

Are they still this way?

Billing address has to match CC address :evil:

:sun: 50th post. Kewl :sun:

 

[SparkyJJO]

I dunno cuz my billing address and shipping address are the same

 

[bhanson]

I've had a good experience in the past with this.

 

[Brainonska511]

I just send orders to my billing address.

 

[KrazyBabaGanoush]

you can always request the credit card company to add the address as a secondary one on the account

 

[pulse8]

My work address isn't registered with my CC company, but they send it anyway. I do go through that Verified by Visa business so that could be why.

 

[RossMAN]

Originally posted by: Zaitsevs
I think it's more up to your CC holder now. As long as the address is registered with them.

This is correct and I can confirm it with personal experience.

I solved it by calling my credit card holder and adding my other address as an "alternate shipping address". Since then I have placed several orders and all of them were processed without incident. Whenever I place an order I ignore my billing address and just use my shipping (alternate) address and that solves it.

 

[Captante]

Originally posted by: RossMAN

Originally posted by: Zaitsevs
I think it's more up to your CC holder now. As long as the address is registered with them.

This is correct and I can confirm it with personal experience.

I solved it by calling my credit card holder and adding my other address as an "alternate shipping address". Since then I have placed several orders and all of them were processed without incident. Whenever I place an order I ignore my billing address and just use my shipping (alternate) address and that solves it.

I can also confirm this ... I've shipped to at least 6 alternate shipping locations via Newegg
over the years & it was never an issue once as long as I listed the address with my bank first.

 

[aux]

Originally posted by: Captante

Originally posted by: RossMAN

Originally posted by: Zaitsevs
I think it's more up to your CC holder now. As long as the address is registered with them.

This is correct and I can confirm it with personal experience.

I solved it by calling my credit card holder and adding my other address as an "alternate shipping address". Since then I have placed several orders and all of them were processed without incident. Whenever I place an order I ignore my billing address and just use my shipping (alternate) address and that solves it.

I can also confirm this ... I've shipped to at least 6 alternate shipping locations via Newegg
over the years & it was never an issue once as long as I listed the address with my bank first.

Same here, alternate shipping address FTW. Works fine with many companies, Newegg included.

 

[RossMAN]

It is a pain not being able to enter separate billing and shipping addresses though

 

[jadinolf]

Just get a Prefered Account.

Problems ended.

 

[NeweggSupport]

Hello ANANDTECH forum members,


We will be more than happy to ship to almost any address that you may request (minus P.O. BOX and Third party shipping addresses). We simply ask if you want to ship your Newegg order to an address other than your billing address if you could add that address on file with your credit card company or bank. Most credit/debit cards have the option to add an alternate shipping address on file. We ask for this request simply because the card holder themselves would be the only ones that could actually add this additional information with there credit/debit card. These extra steps for verifying the address you want your order shipped to, will help us to eliminate the possibility of fraudulent orders.

We apologize and understand that this may not be the most convenient method to process orders at times. But please understand we do this simply to protect you as a consumer and us as a reseller. In no way was our intent to inconvenience our valued customer.

Please feel free to PM us if you have any further questions or concerns. Also if you have issues with a current Newegg order please not hesitate to inform us of this and we will be more than happy to offer our assistance.

 

[loup garou]

it's a huge pain in the ass for me as a consultant, I would love to order items for my clients via newegg and ship directly to them, but I can't be bothered to bug our account rep who controls our corp card to call american express and add an address for each of our clients. Instead, we just use CDW as their account reps cater to businesses like ours. I'd love to be able to save my clients money by ordering from newegg, but as it stands now, they're not too business-friendly.

 

[PingSpike]

Originally posted by: RossMAN
It is a pain not being able to enter separate billing and shipping addresses though

You can't? I've never had a problem. I just added my work address as an alternate with my CC company.

 

[acemcmac]

Originally posted by: malcontent
I have never had that issue. I always have orders sent to my work address.

same

 

[PingSpike]

Originally posted by: loup garou
it's a huge pain in the ass for me as a consultant, I would love to order items for my clients via newegg and ship directly to them, but I can't be bothered to bug our account rep who controls our corp card to call american express and add an address for each of our clients. Instead, we just use CDW as their account reps cater to businesses like ours. I'd love to be able to save my clients money by ordering from newegg, but as it stands now, they're not too business-friendly.

Wouldn't making it easy like you suggest just leave the door wide open for fraud?

 

[aphex]

Originally posted by: NeweggSupport
Hello ANANDTECH forum members,


We will be more than happy to ship to almost any address that you may request (minus P.O. BOX and Third party shipping addresses). We simply ask if you want to ship your Newegg order to an address other than your billing address if you could add that address on file with your credit card company or bank. Most credit/debit cards have the option to add an alternate shipping address on file. We ask for this request simply because the card holder themselves would be the only ones that could actually add this additional information with there credit/debit card. These extra steps for verifying the address you want your order shipped to, will help us to eliminate the possibility of fraudulent orders.

We apologize and understand that this may not be the most convenient method to process orders at times. But please understand we do this simply to protect you as a consumer and us as a reseller. In no way was our intent to inconvenience our valued customer.

Please feel free to PM us if you have any further questions or concerns. Also if you have issues with a current Newegg order please not hesitate to inform us of this and we will be more than happy to offer our assistance.

Well, if you indeed are correct, that is great.

However, when placing orders with your company in the past (~2 years ago), having called and confirmed with my CC (BoA to be specific) that they had an alternate shipping address listed before placing the order, my orders were occationally delayed for 3-4 days while the "issue" was resolved. Its been awhile (I would have to login to my account and check), but it had to have happened on at least 5 orders, if not more. It got to a point that I stopped ordering when i was away from home because i didn't want to deal with the hassle everytime i ordered.

 

[loup garou]

Originally posted by: PingSpike

Originally posted by: loup garou
it's a huge pain in the ass for me as a consultant, I would love to order items for my clients via newegg and ship directly to them, but I can't be bothered to bug our account rep who controls our corp card to call american express and add an address for each of our clients. Instead, we just use CDW as their account reps cater to businesses like ours. I'd love to be able to save my clients money by ordering from newegg, but as it stands now, they're not too business-friendly.

Wouldn't making it easy like you suggest just leave the door wide open for fraud?

I'm not sure exactly what you're saying, but almost every online retailer allows you to have a billing address and multiple shipping addresses.