Is my IBM hard drive dying?

[Joony]

it just started making these odd clicking noises when it is acessing...do i need to RMA it? the drive is a DTTA-371010, i think its the 14GXP series

 

[culex]

Try the IBM Drive Fitness test first. You can download a copy at the link below:

Click Here

If you're still in doubt after the drive test, try e-mailing or calling their storage tech support. I never had to RMA any IBM drives (my drives are still running perfectly *knock on wood*) but I have asked them very tough questions before and I think they're very well trained and very "top notch".

Good luck.

 

[MallowJr]

cluex, good post.

 

[Joony]

alright, i will try it out...

 

[Avalanche007]

Did you say it was an IBM hard drive? Yes its dying. Every IBM I've had has died on me (2 of them). I have western Digitals now.

 

[Joony]

i think it passed the fitness test, but it still makes the clicking noises, how do i RMA it?

 

[bacillus]

have a look here to see if you recoginise the noise!

 

[Joony]

bacillus: thanks for the link

it sounds like badhead1...what do i do!?

 

[bacillus]

how old is your hdd & was it retail or OEM??

 

[Joony]

i have no idea on age (i got it off a trader from the forums) it is OEM

 

[Joony]

iam looking at the top of the hard drive and it says Dec 98

 

[bacillus]

well it's within 3 years of manufacture but OEM! still, suggest you try backing up & get in touch with IBM to see if they would rma it.
you can but try!

 

[Joony]

ok, where do i start!?

 

[Paulson]

1. backup as much as you can before the drive totally dies...
2. check out ibm's website and see if you can create an RMA online (I know western digital allows this) or else call ibm's toll free # (I don't know it, but I know they have one )
3. get an RMA # and then ship the drive off to ibm (this is assuming they do it the same way as western digital) and they'll check it over and send out a new one...

It's not hard to do, I've had to do it once, not the funnest thing in the world to do, but hey, if it was in 98, they'll give you a newer hard drive!