Is my DVD-ROM drive defective?

[sltech]

I just got a new Asus E616A DVD-ROM drive, and it can't read a commercial CD-ROM disc (BlackIce firewall software) that I have. When I put in the disc, the green light flashes for around 10 seconds and then turns off, and Windows says "please insert a disc" when I click on the drive. But I know the disc is fine, because it works when I put it into my 5-year old TDK CD burner. I tried some other CD-ROM discs in the Asus drive, and it was able to read those... it just can't read that one disc for some reason. Does it sound defective?

 

[imported_Imp]

Check out Asus' website, and look for firmware official updates for your drive. Check their policy on updating though, should NOT mess up warranty, but double check since it's risky. Troubleshooting (Lite-on at least) suggests updating firmware before contacting/e-mailing technical support. Otherwise, chances are your drive is messed.

 

[sltech]

I checked the firmware on Asus website, and my drive has a later firmware than the website does! I guess they haven't updated the website yet. Also, I just tried the CD that came with the drive (it has Asus DVD software on it) and the drive can't even read that (but my other drive can). So I'm RMAing it.

 

[imported_rod]

have you checked that the cable is connected properly?. Also, check that the jumpers are set correctly.

RoD