Is it too much to ask for a shipping label for P67 Recall/RMA?

[kop]

I finally got an RMA number from ewiz for an asrock P67 mobo. There is no shipping label for the RMA. I sent them email asking a shipping label, but haven't heard back from them. Am I asking too much?

 

[Dark Shroud]

From ewiz, yeah probably. Several years ago I bought a CPU from them that turned out not to be compatible with my old POS Gateway. I was able to RMA easy enough but I had to do all the shipping details myself.

So now bigger ticket items I buy from either mwave or Newegg. Newegg even gave me a pre paid UPS shipping label for my Gigabyte P67 mobo.

 

[Vette73]

If they don;t just RMA it to asrock. I think they will cover shipping. I thought intel was paying for that anyways so the dealer should not lose any money?

 

[Diogenes2]

Remind them that Intel is paying for this recall - They should pay all costs..

Have you tried to RMA directly to Asrock ?

RMA Service: Email: rmabr@asrockamerica.com

 

[samboy]

I purchased an Asus P8P67 from ewiz.

I went straight through Asus that provided excellent service (and a return shipping label and cross shipped).

Never a consideration to deal with ewiz on this............

 

[kop]

Remind them that Intel is paying for this recall - They should pay all costs..

Have you tried to RMA directly to Asrock ?

RMA Service: Email: rmabr@asrockamerica.com

I tried this email address, but asrock forwarded my email to ewiz and never replied to me.

 

[Soundmanred]

Never deal with ewiz

 

[Diogenes2]

I purchased an Asus P8P67 from ewiz.

I went straight through Asus that provided excellent service (and a return shipping label and cross shipped).

Never a consideration to deal with ewiz on this............

I don't think Asus will be much help with an Asrock board..

Here is another suggestion:

http://www.asrock.com/support/tsd.asp

 

[genietime]

Yup, me too. I contacted Asus directly and they took care of me. They shipped the mobo first, but I needed to give CC information (if case I didn't send them the defective board).

They provided a return shipping label. Swapped out the mobo and shipped it back to Asus.

I was happy with the service they provided; I recommend dealing with them.

 

[Diogenes2]

It's an ASROCK board !

 

[slag]

Asus and Asrock are the same company.

 

[Vette73]

Asus and Asrock are the same company.

No they are not. Asus spun them off in 2002 and Asrock had their IPO in 2007.

Asus may own some stock in them but they are 2 differant companies now.

 

[Diogenes2]

Asus and Asrock are the same company.

Try getting an RMA from Aus for an Asrock board..

 

[bankster55]

I bought my ASUS from superbiiz (ewiz) and when the chipset issue came around, I called them and a very nice lady on the phone was real cool about the whole thing. Said whenever the new boards are avail just call for an RMA and we will do an exchange for you. No problem.
However after reading several nightmare posts on other forums, it would appear that reality is a different situation when the rubber hits the road. Thank God it was an ASUS mobo, and I didnt have to test them.

I intend to buy an ASRock Extreme 6, however I go into it knowing their support/backup is non existent, I'm basically on my own if something happens. All you have to do is look at their website. Of course newegg is the best, but tax and shipping would add another $30 for me on a $225 mobo, so I basically have to grit my teeth and roll the dice, hoping the mobo works out of the box.

Amazon has been absolutely fabulous the few times I had to return something over the years, and they prob will get the ASrock Ex6, but then the question becomes if they do it thru one of their sub vendors, who do i deal with if it needs replacing - them or their subvendor partner.

 

[Diogenes2]

I think as long as it is " Fulfillment By Amazon ", you only have to deal with Amazon.. otherwise it is the vendor..