Wow, this must be your lucky day, I just so happened to used to work for MSN tech support. Don't anymore, so I am gonna blow thier cover. You can completely delete the MSN explorer, you don't need it, just MSN bs that they put you through, trust me the stupid thing crashes your puter more often than they would like it to. OH and if you by chance happen to use MSN 7.0, don't use it with ME. It wipes you dialup networking as soon as you download it and restart. You do by the way have to use msn/username in the username field in a manual connection in dialup networking, in the properties go and check only log on to network, tcp/ip, and enable software compression in the server types tab. Then put a shortcut to your connection on your desktop. If you get the right tech on the line, they will do it for you, but they will get a big butt chewing from the supervisor that listens to that call. I truely don't care anymore, just trying to help. Although if you want some good advice, stop paying for that trash and get a local ISP. Oh and just a little info if you want to delete msn explorer in xp, you have to go into windows components in the add and remove programs, it is a windows component on xp.