I still rely on CR for a lot of good info, and I am convinced they are unbiased - NOT taking any "promotional considerations". What I really find useful when they have the info is consumer reliability results.They and almost everyone else can to reviews, which means they evaluate whether the product design looks good, and whether it does what is required of that product. Then they MAY comment on their assessment of the quality of the components and construction, as one way to predict longevity. But what almost nobody else does is survey the Frequency of Repair records for a lot of things. For autos, they can get good info on specific models and production years. For most other products it can't be broken down to that level of detail. Instead you get repair info of all such products (say, refrigerators) by each manufacturer, but rarely broken down by models or groups of features. Still, that gives you some indication of the maker's general approach to durability and quality control, better than no such info at all.
Expectations are important also. We just replaced an old washer and dryer. They were both over 40 uears old and I have done all kiinds or maintenance on them over that time, but ultimaltely they failed and getting parts was becoming a real problem. I did use CR's info on manufacturer ratings and got what I think will be a good set, but not a high-end one with multi features. In the course of shopping, I discussed my experience with the old ones and one sales person cautioned me that washers and dryers are considered to have a lifetime of about 10 years. I was not pleased to hear that it now considered "normal".