iPOD/iTunes & Windows XP error when connecting iPod to PC... any ideas?

[Archman]

Hi there,

this is a serious problem with Windows XP and iTunes/IPod. Fresh clean install of Windows XP w/ SP2 and a brand new iPod with iTunes installed. When I connect the iPod to the PC, iTunes comes up, but then there is a error message that appears.

It states:

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

When I click on the "To see what data this error report contains click here link I get the following:

"Error Signature

AppName: itunes.exe AppVer: 4.8.0.32 ModName: itunes.exe
ModVer: 4.8.0.32 Offset: 0019db02

Reporting Details:

This error report includes: Info regarding the condition of iTunes when the problem occured; the OS version and computer hardware in use; your Digital Product ID, which could be used to ID your license; and the IP address of your PC.

We do not intentionally collect your files, name, address, email address or any other form of personally identifiable info. However, the error report could contain customer-specific information such as data from open files.

blah blah blah, we will trell you when to report the problem... etc."

Technical info link says this:

this is what the text file contains:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iTunes.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="CDDBControlApple.dll" SIZE="434176" CHECKSUM="0xFB04F494" BIN_FILE_VERSION="2.0.1.25" BIN_PRODUCT_VERSION="2.0.1.25" PRODUCT_VERSION="2, 0, 1, 25" FILE_DESCRIPTION="CDDBControl Core Module (Apple)" COMPANY_NAME="Gracenote (formerly CDDB, Inc.)" PRODUCT_NAME="CDDBControl Core Module" FILE_VERSION="2, 0, 1, 25" ORIGINAL_FILENAME="CDDBControlApple.DLL" INTERNAL_NAME="CDDBControl" LEGAL_COPYRIGHT="Copyright 1999 - 2004" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.1.25" UPTO_BIN_PRODUCT_VERSION="2.0.1.25" LINK_DATE="07/12/2004 20:44:44" UPTO_LINK_DATE="07/12/2004 20:44:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.exe" SIZE="9034240" CHECKSUM="0x6CFCD32F" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunes" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunes.exe" INTERNAL_NAME="iTunes" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 00:53:20" UPTO_LINK_DATE="05/14/2005 00:53:20" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.exe" SIZE="278528" CHECKSUM="0x4C09A019" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunesHelper Module" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunesHelper.exe" INTERNAL_NAME="iTunesHelper" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 07:20:49" UPTO_LINK_DATE="05/14/2005 07:20:49" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.dll" SIZE="102400" CHECKSUM="0x242D7A89" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunes Mini Player DLL" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunesMiniPlayer.dll" INTERNAL_NAME="iTunesMiniPlayer" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 00:54:15" UPTO_LINK_DATE="05/14/2005 00:54:15" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunes.dll" SIZE="82432" CHECKSUM="0xA088306A" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunes Resource Library" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunes.dll" INTERNAL_NAME="iTunes.dll" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 00:48:24" UPTO_LINK_DATE="05/14/2005 00:48:24" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunesRegistry.dll" SIZE="23552" CHECKSUM="0x1454A17C" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunesRegistry.dll" INTERNAL_NAME="iTunesRegistry.dll" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 00:48:32" UPTO_LINK_DATE="05/14/2005 00:48:32" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\en.lproj\iTunesLocalized.dll" SIZE="77824" CHECKSUM="0x86499D27" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32D" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32D" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 00:48:30" UPTO_LINK_DATE="05/14/2005 00:48:30" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.Resources\iTunesHelper.dll" SIZE="45056" CHECKSUM="0x496AFD63" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunesHelper Resource Library" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunesHelper.dll" INTERNAL_NAME="iTunesHelper.dll" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 07:20:31" UPTO_LINK_DATE="05/14/2005 07:20:31" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.Resources\en.lproj\iTunesHelperLocalized.dll" SIZE="45056" CHECKSUM="0x496B0351" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunesHelper Resource Library" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunesHelperLocalized.dll" INTERNAL_NAME="iTunesHelperLocalized.dll" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 07:20:32" UPTO_LINK_DATE="05/14/2005 07:20:32" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\iTunesMiniPlayer.dll" SIZE="126976" CHECKSUM="0x9F39B400" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunes Mini Player Resource Library" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunesMiniPlayer.dll" INTERNAL_NAME="iTunesMiniPlayer" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 00:53:58" UPTO_LINK_DATE="05/14/2005 00:53:58" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\en.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BIN_FILE_VERSION="4.8.0.32" BIN_PRODUCT_VERSION="4.8.0.32" PRODUCT_VERSION="4.8.0.32" FILE_DESCRIPTION="iTunes Mini Player Resource Library" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="4.8.0.32" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2005 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.8.0.32" UPTO_BIN_PRODUCT_VERSION="4.8.0.32" LINK_DATE="05/14/2005 00:53:59" UPTO_LINK_DATE="05/14/2005 00:53:59" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

any ideas?

 

[Archman]

Itunes has been installed and uninstalled sevral times... still no go... this Windows XP computer is using XP Pro, and has 5 user accounts.

thanks

 

[Archman]

Got it working... found that there are a lot of errors similar to this one... the trick was reformatting the Ipod using the Ipod Updater Program, and now it is working like a charm... that or re-installing XP SP2 on top of itself is apparently another fix to similar issues.

 

[modalone]

I can't even get Itunes to run after a fresh install of XP. No ipod connected yet. I do have an ipod mini that I'd like to put more songs/podcasts/audiobooks on.

 

[modalone]

I've had no luck getting itunes 4.8 installed successfully.
I keep getting error when I try to run it.

So far I've tryed
1. Repairing
2. uninstalling QT and Itunes
3. Removing reg keys and then uninstalling QT and Itunes
4. doing #3 and deleting folders.

 

[modalone]

I guess I'll have to use WINAMP now .

 

[Archman]

Is Itunes that crashes when you open up Itunes, or is it Itunes crashing when you plug the mini in to the computer?

 

[modalone]

Itunes crashes with or without the ipod attached. I just tried version 4.9 itunes with no luck.
It brings up a license screen I click accept then it crashes on a similar error to what you got. Funny thing is when I install itunes it opens up a system folder and also opens some other windows utility.
--modalone--

 

[modalone]

Itunes install opens "C:\WINDOWS\system32"

???

 

[modalone]

This ITunes Windows ordeal is ticking me off. Almost as bad as when I purchased a bunch of OS9 software then they changed to OSX.

 

[modalone]

I just created another WINXP user and itunes works under that user. So perhaps there is a key I'm not deleting?

 

[modalone]

I deleted the XP account I was using and recreated it. Itunes 4.9 seems to work.