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IP POE cameras need info

N

netwerkjim

Junior Member
Hi, I just started installing IP POE camera systems and I have a customer who's causing me nightmares. After running 8 cables for each of the 8 cameras she bought I found that all 8ports on the NVR were lit up and showing both power and data activity, but no picture. So I tell the customer she probably has a bad NVR because as I showed her there are lights on for each camera so that means there's both power and day going to and from all the cameras, therefore it's probably the NVR she bought that's the cause
She is now insisting that I don't get paid until she sees a picture on her monitor from all 8 cameras. I then took my ethernet cable tester and showed her that Ll the cables I installed are in good working order as all of them showed they were good on my tester. She still won't pay me. I told her that because she didn't buy the system from me that I wasn't responsible for the system to be working only the installation of cables I installed and the mounting of the cameras.
She still wouldn't pay me and said how does she know my cables didn't either damage her NVR or camera's. So my question is is there any possible way that a misfires CAT 5e cable can cause damage to either of theses pieces of hardware? I know I wired everything correctly but if there is no way for this to happen then it makes it easier to try to get her to pay me or use as evidence if I have to sue her for non payment
 
Do you happen to have a POE switch you can bring over and maybe access the cameras with some sort of software NVR?

Or at least bring a regular switch and plus something in on both ends to show her the cable is fine.

Have you tried to plug a camera into the NVR before or after your wires? Try it now while bypassing your wiring?

Contact the NVR support maybe have them send a replacement and dispute your services after the fact. I imagine her end game is to have a working camera system and your end game is to get paid, so might as well work together so both parties are satisfied.
 
You can not expect to be paid if you can not show that it works.

I would say to the client that since I can not be responsible for the NVR I have to spend time to make sure that it works (I.e, what DarkManX suggested above) and that the client has to pay extra for this time.

That said, a Good contractor for his/her own protection has to see ahead such situations when a client insist to add/insert his/her own Gizmos to the system.



😎
 
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You have probably already looked at this, but just in case, I thought I would mention it. The issue may be related to IP addressing. I know that the Hikvision IP cams I bought had a default address assigned that did not match my network addressing scheme. Hikvision included a utility that could be used to change the IP of the cams "cross network" so to speak. Worked like a charm. Once the cams were on the correct network, I could connect with my NVR software.

Good luck.

David
 
why don't you just get a CCTV tester and show her that each individual camera works, that will prove your theory and give her a visual from each camera.
 
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