This was a very large thread back last January.
10-10-2003 Intuit Apologizes to Customers Over TurboTax
While some customers were angered by Intuit's move to curb rampant, unauthorized sharing TurboTax, most complaints arose due to the technology's tying the software to a single computer -- which meant people couldn't do such things as prepare returns at home and print them at work, Barrington Research analyst Eric Wanger said.
Wanger said the company's apology follows an analyst day session last week that focused on what Intuit learned from its TurboTax mistakes.
"They're going back to their roots," said Wanger.
"They really want to make it clear that they're going to be a little more customer-friendly than they were last year," RBC Capital Markets analyst Cameron Steele said.
10-10-2003 Intuit Apologizes to Customers Over TurboTax
While some customers were angered by Intuit's move to curb rampant, unauthorized sharing TurboTax, most complaints arose due to the technology's tying the software to a single computer -- which meant people couldn't do such things as prepare returns at home and print them at work, Barrington Research analyst Eric Wanger said.
Wanger said the company's apology follows an analyst day session last week that focused on what Intuit learned from its TurboTax mistakes.
"They're going back to their roots," said Wanger.
"They really want to make it clear that they're going to be a little more customer-friendly than they were last year," RBC Capital Markets analyst Cameron Steele said.
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