I am having issues where when I am gaming or doing anything; my internet connection seems like it drops out for 1-10 seconds. My Skype quality will drop, I will stop moving in League of Legends, things will pause then speed up in WoW. It mainly happens more during the hours of 4pm-4am. I get these disconnects fairly often atleast 1 or 2 a minute, sometimes more, sometimes less.
My Internet provider is Time Warner Cable. I moved to a new location and they replaced my router and I am not having issues.
Wired Connection. I turned firewall off and other settings in the router after the issues began.
The connection from TWC does have issues during the prime hours of the day, I pay for 30Down/5up and I can see the down drop to anywhere from 5/25. This is what my connection looks like right now.
https://gyazo.com/5db03122c32ac35977a06152619e1ee4
Awful connection strength and unreliable, its bouncing up and down continuesly.
Router Model : Arris-TG1672G ( New router they gave me)
I have done extended internet tests (24 -48 hour scans) I get about 2-3% packet loss, and the jitter in the connection can vary, I sometimes get HUGE spikes up to 2-5k MS, sometimes I just stand still in my game looking stupid then everything speeds up.
The Cabling to the street/pole is new, may have been installed poorly, but I don't think so. I called out 2 other technicians and they were basically like "Idk, this scan from our website says you are fine, your router looks fine, bye", their hours are from 7am-4pm so the issues are almost non-existent when they are here.
I am wondering if there is anything I can do to fix this and if the issue is the saturation on the line thats going throughout the neighborhood; Yes the connection in the neighborhood does drop down to usually 1/2 during prime hours but is that the only issue?
My Internet provider is Time Warner Cable. I moved to a new location and they replaced my router and I am not having issues.
Wired Connection. I turned firewall off and other settings in the router after the issues began.
The connection from TWC does have issues during the prime hours of the day, I pay for 30Down/5up and I can see the down drop to anywhere from 5/25. This is what my connection looks like right now.
https://gyazo.com/5db03122c32ac35977a06152619e1ee4
Awful connection strength and unreliable, its bouncing up and down continuesly.
Router Model : Arris-TG1672G ( New router they gave me)
I have done extended internet tests (24 -48 hour scans) I get about 2-3% packet loss, and the jitter in the connection can vary, I sometimes get HUGE spikes up to 2-5k MS, sometimes I just stand still in my game looking stupid then everything speeds up.
The Cabling to the street/pole is new, may have been installed poorly, but I don't think so. I called out 2 other technicians and they were basically like "Idk, this scan from our website says you are fine, your router looks fine, bye", their hours are from 7am-4pm so the issues are almost non-existent when they are here.
I am wondering if there is anything I can do to fix this and if the issue is the saturation on the line thats going throughout the neighborhood; Yes the connection in the neighborhood does drop down to usually 1/2 during prime hours but is that the only issue?
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