My friend recently started having problems with his internet connection. He signed up for Earthlink DSL awhile ago. I set up his modem, but the modem was defective and would not find a DSL signal on the phone line. After an SBC tech came out to check the lines on two different occassions, Earthlink finally agreed to send a replacement modem. The replacement modem gets hooked up and the DSL connection works fantastically.
Earlier this week, my friend was unable to load web pages or check his email. The Earthlink tech he was on the phone with had him do some stuff to the computer (I don't know what exactly, outside of putting a 'Connect to Earthlink' shortcut on his desktop). After this, he was sometimes able to connect to some web pages, albiet very slowly. But other times the pages would fail to load. He also can't check his email. He gets POP3 server errors even though he has the correct settings. He is still able to play chess and poker online using whatever software those places make you use.
He had Zone Alarm on there, which I had him uninstall. He is getting an IP address and all the lights are green on his modem (although I think the DSL Sync light wasn't green when these problems started).
Any ideas what could be wrong? Thanks for your help.
Earlier this week, my friend was unable to load web pages or check his email. The Earthlink tech he was on the phone with had him do some stuff to the computer (I don't know what exactly, outside of putting a 'Connect to Earthlink' shortcut on his desktop). After this, he was sometimes able to connect to some web pages, albiet very slowly. But other times the pages would fail to load. He also can't check his email. He gets POP3 server errors even though he has the correct settings. He is still able to play chess and poker online using whatever software those places make you use.
He had Zone Alarm on there, which I had him uninstall. He is getting an IP address and all the lights are green on his modem (although I think the DSL Sync light wasn't green when these problems started).
Any ideas what could be wrong? Thanks for your help.
