Interesting conversation with Xfinity

[manlymatt83]

I was pretty pissed off, as signing up for electronic billpay was much easier with my gas bill, but took forever with my comcast bill. I realized afterward the conversation actually was quite funny:

user Matthew_ has entered room


matthew(Wed Mar 10 2010 19:10:31 GMT-0500 (EST))>

You don't want my money, do you?


analyst Rey has entered room


Rey(Wed Mar 10 2010 19:10:37 GMT-0500 (EST))>

Hello Matthew_, Thank you for contacting Comcast Live Chat Support. My name is Rey. Please give me one moment to review your information.


Rey(Wed Mar 10 2010 19:11:01 GMT-0500 (EST))>

Matthew, how are you today? May I ask you to elaborate your concern please.


Matthew_(Wed Mar 10 2010 19:11:39 GMT-0500 (EST))>

I'm trying to pay my bill online, and it's taking me longer than George Bush actually becoming a good president.


Rey(Wed Mar 10 2010 19:12:03 GMT-0500 (EST))>

I'm sorry for the inconvenience. I will make it my priority to resolve your issue today.


Matthew_(Wed Mar 10 2010 19:12:08 GMT-0500 (EST))>

First it asked my email. So I spent 18 hours trying to enter my real email before I figured out it was looking for my comcast email.


Matthew_(Wed Mar 10 2010 19:12:14 GMT-0500 (EST))>

then I didn't know what that was.


Matthew_(Wed Mar 10 2010 19:12:18 GMT-0500 (EST))>

Finally found that its *******@comcast.net


Matthew_(Wed Mar 10 2010 19:12:23 GMT-0500 (EST))>

then I didn't know my password, and I tried resetting it


Rey(Wed Mar 10 2010 19:12:25 GMT-0500 (EST))>

May I know the error that you get please?


Matthew_(Wed Mar 10 2010 19:12:29 GMT-0500 (EST))>

and it yelled at me, saying that i didn't have a password question


Matthew_(Wed Mar 10 2010 19:12:34 GMT-0500 (EST))>

so really, do you guys just not want me to pay my bill?


Rey(Wed Mar 10 2010 19:12:40 GMT-0500 (EST))>

Okay.


Rey(Wed Mar 10 2010 19:12:41 GMT-0500 (EST))>

Let me check for it on your account. For verification purposes, may I have the account holder's full name, account number and service address please.


Matthew_(Wed Mar 10 2010 19:12:59 GMT-0500 (EST))>

***********


Matthew_(Wed Mar 10 2010 19:13:02 GMT-0500 (EST))>

<my street address>


Matthew_(Wed Mar 10 2010 19:13:04 GMT-0500 (EST))>

Boston, MA 02113


Matthew_(Wed Mar 10 2010 19:13:13 GMT-0500 (EST))>

<my account #>


Rey(Wed Mar 10 2010 19:13:12 GMT-0500 (EST))>

I'm sorry, Matthew, I will fix your account online now.


Rey(Wed Mar 10 2010 19:13:20 GMT-0500 (EST))>

Thank you for the information. Please give me a moment while I pull up and do an overall healthcheck on your account.


Rey(Wed Mar 10 2010 19:14:02 GMT-0500 (EST))>

Matthew, primary username is correct. It is ***********


Rey(Wed Mar 10 2010 19:14:19 GMT-0500 (EST))>

I am unable to see the password. To protect your privacy, we would need to reset the password. Would this be okay?


Matthew_(Wed Mar 10 2010 19:16:23 GMT-0500 (EST))>

Yes


Rey(Wed Mar 10 2010 19:16:40 GMT-0500 (EST))>

I'm going to provide you with a default password and after you can change it to your preferred one.


Matthew_(Wed Mar 10 2010 19:16:47 GMT-0500 (EST))>

ok


Matthew_(Wed Mar 10 2010 19:19:59 GMT-0500 (EST))>

hello?


analyst Rey has been temporarily disconnected. Please wait while the analyst attempts to reconnect.


analyst Rey has entered room


analyst Rey has been temporarily disconnected. Please wait while the analyst attempts to reconnect.


analyst Rey has entered room


Rey(Wed Mar 10 2010 19:22:24 GMT-0500 (EST))>

Randomly Generated Password: capedown


Rey(Wed Mar 10 2010 19:22:46 GMT-0500 (EST))>

I apologize for the network disruption.


Rey(Wed Mar 10 2010 19:22:48 GMT-0500 (EST))>

Kindly try to log in and inform me if you are able to at http://www.comcast.net


Rey(Wed Mar 10 2010 19:22:52 GMT-0500 (EST))>

Take your time please.


Rey(Wed Mar 10 2010 19:22:59 GMT-0500 (EST))>

By the way, if you want to watch full TV shows and movies online, you can actually go to http://www.fancast.com It's fun, entertaining, easy to access, and above all, it's free and is available to everyone 24 hours a day 7 days a week. You can also use your comcast.net email account to download Norton on this link http://www.comcast.net/security/ and you can already view your bills online using this link: https://login.comcast.net/login?s=portal&continue=https://login.comcast.net/account


Matthew_(Wed Mar 10 2010 19:24:03 GMT-0500 (EST))>

BTW, your new website is really slow and kind of sucks


Rey(Wed Mar 10 2010 19:25:13 GMT-0500 (EST))>

I'm sorry for that. I advice that you reset your modem please. The purpose for this is to refresh the settings of your equipment. This will result in faster connectivity.


Rey(Wed Mar 10 2010 19:26:20 GMT-0500 (EST))>

I want to ensure that your issue is being addressed. Please inform me if you still require assistance. Thank you.



Matthew_(Wed Mar 10 2010 19:26:21 GMT-0500 (EST))>

It isn't working


Rey(Wed Mar 10 2010 19:26:42 GMT-0500 (EST))>

Are you at www.comcast.net?


Matthew_(Wed Mar 10 2010 19:26:57 GMT-0500 (EST))>

trying to register for paperless billing and it keeps saying "an error has occured"


Rey(Wed Mar 10 2010 19:27:01 GMT-0500 (EST))>

Your username is ************


Rey(Wed Mar 10 2010 19:27:03 GMT-0500 (EST))>

It will automatically generate @comcast.net


Rey(Wed Mar 10 2010 19:27:50 GMT-0500 (EST))>

Let me check from my end. may I ask you to log out and cancel it please.


Matthew_(Wed Mar 10 2010 19:27:56 GMT-0500 (EST))>

Rey, common. I'm logged in. I figured that out.


Rey(Wed Mar 10 2010 19:28:53 GMT-0500 (EST))>

I will check if the error is also from my end. Stay with me please.


Rey(Wed Mar 10 2010 19:30:34 GMT-0500 (EST))>

Matthew, please log out and log in back again. Your account is updated.


Rey(Wed Mar 10 2010 19:30:42 GMT-0500 (EST))>

You can change your password under Users and Settings and create up to 6 Secondary email usernames on your My Account.


Matthew_(Wed Mar 10 2010 19:32:36 GMT-0500 (EST))>

I'm clicking on account & bill and it just hangs


Rey(Wed Mar 10 2010 19:33:24 GMT-0500 (EST))>

Are you directly connected to your modem or wireless connection?


Matthew_(Wed Mar 10 2010 19:33:49 GMT-0500 (EST))>

yes


Rey(Wed Mar 10 2010 19:34:24 GMT-0500 (EST))>

You mean direct to the modem?


Matthew_(Wed Mar 10 2010 19:35:06 GMT-0500 (EST))>

Alright


Matthew_(Wed Mar 10 2010 19:35:18 GMT-0500 (EST))>

I think I setup auto pay and no paper statements


Matthew_(Wed Mar 10 2010 19:35:19 GMT-0500 (EST))>

that correct?


Rey(Wed Mar 10 2010 19:35:35 GMT-0500 (EST))>

Yes.


Rey(Wed Mar 10 2010 19:35:36 GMT-0500 (EST))>

Great!


Rey(Wed Mar 10 2010 19:36:33 GMT-0500 (EST))>

Your Auto-pay is now showing Active here on your account.


Matthew_(Wed Mar 10 2010 19:36:47 GMT-0500 (EST))>

ok, and I won't receive paper statements right?


Rey(Wed Mar 10 2010 19:36:52 GMT-0500 (EST))>

Your Auto-pay is now showing Active here on your account.


Rey(Wed Mar 10 2010 19:36:58 GMT-0500 (EST))>

That is correct.


Matthew_(Wed Mar 10 2010 19:37:40 GMT-0500 (EST))>

and my balance is now $0


Matthew_(Wed Mar 10 2010 19:37:41 GMT-0500 (EST))>

?


Rey(Wed Mar 10 2010 19:38:15 GMT-0500 (EST))>

Let me check on it.


Rey(Wed Mar 10 2010 19:39:16 GMT-0500 (EST))>

Your current bill now is showing here on your account for the billing cycle from 3/1 to 3/28. The balance is $81.80


Matthew_(Wed Mar 10 2010 19:40:06 GMT-0500 (EST))>

now its saying automatic payments are off


Matthew_(Wed Mar 10 2010 19:40:06 GMT-0500 (EST))>

f


Matthew_(Wed Mar 10 2010 19:40:09 GMT-0500 (EST))>

wtf


Rey(Wed Mar 10 2010 19:40:37 GMT-0500 (EST))>

You Auto-pay is active.


Matthew_(Wed Mar 10 2010 19:41:04 GMT-0500 (EST))>

it says it isn't


Matthew_(Wed Mar 10 2010 19:41:12 GMT-0500 (EST))>

Automatic payment: OFF Edit


Rey(Wed Mar 10 2010 19:41:24 GMT-0500 (EST))>

Did you just register it now?


Matthew_(Wed Mar 10 2010 19:41:37 GMT-0500 (EST))>

yes


Matthew_(Wed Mar 10 2010 19:42:26 GMT-0500 (EST))>

Alright I'm just gonna leave it


Matthew_(Wed Mar 10 2010 19:42:27 GMT-0500 (EST))>

nks rey


Matthew_(Wed Mar 10 2010 19:42:28 GMT-0500 (EST))>

thanks rey


Rey(Wed Mar 10 2010 19:42:38 GMT-0500 (EST))>

Please do not worry about it.


Rey(Wed Mar 10 2010 19:42:45 GMT-0500 (EST))>

It will be activated.


Rey(Wed Mar 10 2010 19:42:49 GMT-0500 (EST))>

You are most welcome.


Rey(Wed Mar 10 2010 19:43:09 GMT-0500 (EST))>

It will take few days for it to be activated.


Rey(Wed Mar 10 2010 19:43:24 GMT-0500 (EST))>

I apologize for the inconvenience.


Rey(Wed Mar 10 2010 19:43:25 GMT-0500 (EST))>

Is there anything else that I can help you with?


Matthew_(Wed Mar 10 2010 19:44:22 GMT-0500 (EST))>

Can you tell me if my mozarella cheese in my fridge is bad? I can't really tell.


Rey(Wed Mar 10 2010 19:45:28 GMT-0500 (EST))>

I wish I can tell. mozarella cheese stays long if you put in the fridge.


Rey(Wed Mar 10 2010 19:45:40 GMT-0500 (EST))>

Check the expiration date.


Matthew_(Wed Mar 10 2010 19:45:49 GMT-0500 (EST))>

smile thanks


Matthew_(Wed Mar 10 2010 19:45:51 GMT-0500 (EST))>

have a good night


Rey(Wed Mar 10 2010 19:46:08 GMT-0500 (EST))>

Please do not hesitate to chat back with us if you have any concerns.


Rey(Wed Mar 10 2010 19:46:09 GMT-0500 (EST))>

Thank you for chatting with us. Have a great evening and take care.


Rey(Wed Mar 10 2010 19:46:10 GMT-0500 (EST))>

Goodbye and Bless you!


Matthew_(Wed Mar 10 2010 19:46:16 GMT-0500 (EST))>

you as well

 

[nick1985]

lol

 

[spidey07]

Or you could have just picked up the phone like normal people and resolved this in 5 minutes.

 

[SandEagle]

cliffs?

 

[Alone]

I wish I hadn't read that. Even though I wasn't doing anything with my time, I still feel as if you wasted it. Not sure how you accomplished that, but you did.

 

[slayer202]

rofl

 

[PottedMeat]

cliffs?

here is the most useful part:

Matthew_(Wed Mar 10 2010 19:44:22 GMT-0500 (EST))>
Can you tell me if my mozarella cheese in my fridge is bad? I can't really tell.
Rey(Wed Mar 10 2010 19:45:28 GMT-0500 (EST))>
I wish I can tell. mozarella cheese stays long if you put in the fridge.
Rey(Wed Mar 10 2010 19:45:40 GMT-0500 (EST))>
Check the expiration date.

 

[nickbits]

Only read a bit of it but you sound like an ahole

 

[Liet]

If you ever spend less than 5 minutes on the phone with customer service, you are in the minority, spidey,

 

[Zargon]

normal people call instead of doing online chat?

since when? hold is for suckers

I enjoyed it. but I have to deal with comcast all the time

 

[xanis]

hahaha

 

[Modular]

LoL, is my cheese bad?

Winnar

 

[shortylickens]

Only read a bit of it but you sound like an ahole

I read the whole thing, and he IS an asshole.

 

[destrekor]

:biggrin:

 

[Patranus]

normal people call instead of doing online chat?

since when? hold is for suckers

I enjoyed it. but I have to deal with comcast all the time

Just hit 0 a bunch of times or google the number that gets you to the top of this list. They exist for many companies.

Only read a bit of it but you sound like an ahole

Yup. And they wonder why they didn't get quality help.


Try acting like an *adult* and you might be treated like an *adult* and resolve your problem.

 

[spidey07]

Just hit 0 a bunch of times or google the number that gets you to the top of this list. They exist for many companies.



Yup. And they wonder why they didn't get quality help.


Try acting like an *adult* and you might be treated like an *adult* and resolve your problem.

I prefer to go the "retard route" and just mash a bunch of buttons simultaneously till I get a live person who can direct my call correctly. Works everytime.

 

[n7]

LOL nice.

 

[Red Squirrel]

Hahahaha nice, the cheese part is a hilarious touch. Sure beats "Are you guys getting lot of snow too?"

 

[Raduque]

Just hit 0 a bunch of times

I did that one time for some company (I think it was Time Warner) and the computer told me "That was an invalid menu item. Good bye". and the turd hung up on me.

 

[spidey07]

I did that one time for some company (I think it was Time Warner) and the computer told me "That was an invalid menu item. Good bye". and the turd hung up on me.

I'm telling you. Go full retard on the AVR and you'll be fine.

 

[Jeeebus]

I don't have enough time/attention span to read any of that,

but I do have enough time/attention span to tell you the above.