IntelliMouse replacement

[Jza]

I had a Microsoft IntelliMouse Explorer die on me a month ago. It was the older version, the fat one. I recently heard that Microsoft will replace my defective mouse with a new version 3.0 IntelliMouse Explorer. If anyone may please guide me to how & where to get this accomplished, I would greatly appreciate it. Thank you.

 

[Karsten]

Just like any other RMA. Just go to Microsofts Website and look under Hardware and Support. I think it was not a toll free number, but it's worth the call. Someone will answer and get all the Serial information from you then transfer you to a Tech. Once the Tech walks you trough some trouble shooting and is satisfied that it is not an user error they will send you a new Mouse. I had mine within 3 days!

 

[SXMP]

Same situation here. I had an older Intellimouse Explorer USB. It recently started dying on me, so I called them up (it was NOT a toll-free #) but the people at Microsoft Tech Support were very friendly and accepted the fact that I knew what I was talking about so let me skip all the "diagnostic questions" and just gave me a number to call and a service number and that was that, they sent it out and I recieved it in like 4 days. Overall great service, if anything I think Microsoft may be TOO trusting, I could have easily not had a problem with my mouse and I could have still totally BS'd my way into them just sending me a new one. Oh well, they will eventually learn =)

Good luck.

 

[Erasmus-X]

Yeah, I've always thought the same thing to myself.....

Anyway, I had an IntelliMouse Explorer (old version) die on me about a year and a half ago. Microsoft was happy to send me a new one and I got it within the same week. Too bad it didn't happen when the new 3.0 version was released. Ergonomically, it's a better mouse.