Intel Retail motherboard support

[trikster2]

After running rock stable for a few months I'm having some issues iwth my 865GLC motherboard from intel.

I go to the intel website and find you need a log in to get to a bunch of the content.

Ok, I register but then find out as an end user I still don't qualify for a lot of the content.

I purchased the board a few months ago and it has a 3 year waranty. I assumed they would at least talk to me on the phone for free, but no, according to the web site talking to intel costs $25.

I went with intel for features (only matx mb with CSA gig), reliability and support now I am beginning to wish I went with asus or some other vendor that will support what they sell.

Question: What are anandtechians end-user experience with intel support? Is there a trick to talking to them and getting support without pulling out the credit card?

Thanks!

 

[RalfHutter]

Apparently they don't charge you if they let you RMA the board. Call that number and see what's up, I bet they don't charge you at first.

 

[trikster2]

Thanks ralf, I'm trying email support right now, will try calling if that does not work out.

 

[mikeylee]

This is kind of late but I just had problems with my Intel 845PEBT board and they wanted to charge me $25.00 to talk to a tech. I let them know, nicely but firmly that I thought that was horrible business practice and I expected more from intel. I was advised they would let me talk to the tech for free but they emphasized this was a once in a lifetime freebie.
Mikeylee