I built a HTPC with a Intel DH67CL motherboard and 64-bit Windows 7 Home Premium to record TV shows. I installed a Ceton InfiniTV 4 CableCard PCIe card to record the shows under WMC. I Was having BSOD problems running WMC and after working with Ceton on various attempts to fix the problem by upgrading Windows and various drivers they suggested that I upgrade the BIOS.
So I went to Intel's web site and downloaded the latest BIOS for my motherboard. I performed the update from the BIOS not from Windows and it seemed to go OK. But when the system rebooted it didn't display the BIOS screen or anything at all. The CPU fan would spin but that was all. I couldn't hear the hard drives being accessed either. I turned the system on and off and got the same result. I unplugged the system from the UPS for 30 minutes and then plugged it again and started it and again no dice. I had been using the motherboard's built-in display so I put in a ATI 5670 graphics card I had and still got the same result.
I contacted Intel via phone and tried several suggestions from them to get the system working again but they failed. The Intel tech support person mentioned that the BIOS version I used to upgrade my system BLH6710H.86A.0146 was known to brick some motherboards and that she would report it to (Intel) Engineering and that I would have to send it back to Intel to get fixed. She also stated that when I got the replacement motherboard I should only upgrade it to the next to latest BIOS upgrade version BLH6710H.86A.0132.
I sent the motherboard back to Intel at my expense. I packed the board properly in a antistatic bag with padding (airbags) in the shipping box. I put in the CPU cap that covers the CPU socket as recommended in the instructions they emailed me. And now they are saying that the CPU socket is damaged and they want me to pay to buy a new motherboard. First of all I didn't damage the CPU socket. It was fine when I shipped the motherboard off. Second I wouldn't have had to ship it off to be repaired on the 1st place if it hadn't been for their defective BIOS. The minute they started receiving reports that their newest BIOS upgrade was bricking motherboards they should have pulled it from their web site. Does anyone know who to contact at Intel to get them to fix or replace my motherboard without me having to buy a new one? Thanks.
So I went to Intel's web site and downloaded the latest BIOS for my motherboard. I performed the update from the BIOS not from Windows and it seemed to go OK. But when the system rebooted it didn't display the BIOS screen or anything at all. The CPU fan would spin but that was all. I couldn't hear the hard drives being accessed either. I turned the system on and off and got the same result. I unplugged the system from the UPS for 30 minutes and then plugged it again and started it and again no dice. I had been using the motherboard's built-in display so I put in a ATI 5670 graphics card I had and still got the same result.
I contacted Intel via phone and tried several suggestions from them to get the system working again but they failed. The Intel tech support person mentioned that the BIOS version I used to upgrade my system BLH6710H.86A.0146 was known to brick some motherboards and that she would report it to (Intel) Engineering and that I would have to send it back to Intel to get fixed. She also stated that when I got the replacement motherboard I should only upgrade it to the next to latest BIOS upgrade version BLH6710H.86A.0132.
I sent the motherboard back to Intel at my expense. I packed the board properly in a antistatic bag with padding (airbags) in the shipping box. I put in the CPU cap that covers the CPU socket as recommended in the instructions they emailed me. And now they are saying that the CPU socket is damaged and they want me to pay to buy a new motherboard. First of all I didn't damage the CPU socket. It was fine when I shipped the motherboard off. Second I wouldn't have had to ship it off to be repaired on the 1st place if it hadn't been for their defective BIOS. The minute they started receiving reports that their newest BIOS upgrade was bricking motherboards they should have pulled it from their web site. Does anyone know who to contact at Intel to get them to fix or replace my motherboard without me having to buy a new one? Thanks.
