Intel Gateway sound drivers

[zigzag03]

have been tasked with reinstalling wxph on an older gateway desktop. the motherboard is an intel lacrosse d865glc. i have been thru the appropriate sites and found that the drivers from intel will work with every function except the onboard sound, which i believe to be soundmax analog of some flavor. when i run the sound setup, it goes thru the installation and then kicks out with a message stating:

Driver not found. Reboot and run setup again.

rebooting and rerunning produces the same results. from the gateway site i found their sound drivers and i get the exact same results. general googling of the issue shows some threads around various tech sites but all point to the same drivers i'm coming up with. does anyone have any thoughts on this? in your debt, zz03

 

[SilentRunning]

Have you tried the drivers at Intel's site? It is not clear from your description. What are the appropriate sites?

Intel shows a Soundmax driver on their download page, but it is unclear if that is one you tried.

If you have't tried this sound driver, give it a try.

 

[zigzag03]

all the intel drivers work for this motherboard except the sound driver, as described. thx

 

[VirtualLarry]

Tried the soundmax driver from Windows Update?

 

[zigzag03]

well, lets put it this way... i have removed the sound from device mgr, then when it finds the hardware on reboot, i've allowed windows to search windows update for a suitable driver, and it doesn't find anything. im not sure how to get directly to a driver in windows update, but will pursue that tonite, and thanks.

 

[SilentRunning]

Did you try the INF method of installing the drivers as per the Readme file in the previous link?

 

[tcsenter]

Originally posted by: zigzag03
well, lets put it this way... i have removed the sound from device mgr, then when it finds the hardware on reboot, i've allowed windows to search windows update for a suitable driver, and it doesn't find anything. im not sure how to get directly to a driver in windows update, but will pursue that tonite, and thanks.

Go to Windows Update website in your browser and select Custom option, not Express. This will offer driver updates under the "Optional, hardware" category, if available.

 

[zigzag03]

tcsenter well i am aware of that way of updating, and alas the only device driver that comes up is a video driver that ABSOLUTELY screws up the video on the machine, lol, so i went back to the intel driver. no sound driver shows up.

silentrunning no i missed that readme file and i thank you for pointing it out. i'll try it here shortly and thanks for the good advice.

zzo3

 

[tcsenter]

Oops, I didn't see the previous post recommending Windows Update.

At least one variant of the Gateway 865G/GV board uses Realtek ALC202 audio codec, not ADI. Try these:

http://www.techpowerup.com/downloads/1263/mirrors.php

Here is the latest Gateway BIOS for 865 boards with ID string BF86510A: P21 BIOS

The actual Gateway desktop model or serial number might be helpful to pin-down the variants used. Lacrosse is the Intel codename for its own-branded D865GLC, not for Gateway's variants. Gateway uses Midway and Hazelton codenames, depending on the variant (e.g. Midway, Midway Plus, Midway 2, Midway 2 PE, and about three others).

 

[n7]

I'm not even looking into this very deeply, but i have a hunch the key might be UAA.

I've had to get the UAA driver for a bunch of older Gateways i've worked on.

http://h10025.www1.hp.com/ewfr...1817074&os=228&lang=en

I have an HP one that works usually...i believe that's the link to it.

 

[tcsenter]

This would be AC'97 era, before HDA.

 

[zigzag03]

wow you guys that is fantastic, and if i didn't have a full time job and a house full of animals i'd already be checking all this out. lets see wat tonite brings for time and energy and perhaps i can get rid of this computer!! thanks to all!

 

[VirtualLarry]

I had an Asus board with supposedly ADI audio. I tried every driver that I could find, including the one from Windows Update. All of them installed without error, but I just didn't get any audio output from them. I finally broke down and installed a basic PCI sound card.

 

[zigzag03]

well guys, sometimes you just have to know when to quit... despite all the good advice nothing seems to make the onboard sound work on this mobo, soooo, i dug thru the pile and came up with a pci crystalsound board, popped it in, windows found it and enabled it, and the computer is rockin' once again. thanks again for everyone's help. zz03

 

[AndreyT]

This is an old thread, but it still pops up in Google search results related to this popular issue.

The fact is that the motherboard is not "intel lacrosse d865glc", but rather a Gateway Midway, which is a modified OEM version of Intel D865GLC. Most Intel's drivers will work for this board with the exception of the integrated audio driver. The often-suggested approach with "Have Disk" button and manual selection of the .INF file will not work: the list of compatible sound devices will be empty anyway. (I don't know where that pointless "solution" came from.)

The proper solution is to go to the support section of Gateway web site, select driver downloads for "Desktop > 500 series > 510" product and download the SoundMax driver from there. That driver will successfully install for this motherboard.